Nurseplus UK - Swindon

People were safe. There were enough staff to meet people's needs. Staff were aware of their responsibilities to report concerns and understood how to keep people safe. Individual risks were identified, and staff had risk management guidelines to rely on and used these to inform the support they provided to people. People received their medicines as prescribed.

People had their needs assessed prior to receiving care to ensure staff were able to meet people's needs. Staff worked with various local social and health care professionals. We saw that referrals for specialist advice were submitted in a timely manner.

Systems and processes were put in place to help ensure people were safe and the care they received was delivered by suitably trained staff, and based on best practice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and acted in their best interests; the policies and systems in the service supported this practice. People were supported to access health professionals and maintain a good diet.

People were treated with respect and their dignity was maintained. People were also supported to maintain their independence. The provider had an equality and diversity policy which stated their commitment to equal opportunities and diversity.

Care records contained clear information covering all aspects of people's individualised care and support. Information about people was written in a respectful and personalised way.

Regular checks were completed of records, and feedback was collected from people, their relatives and staff. These helped ensure the service was able to act on any need for improvement.

People, relatives and staff were complimentary about the management of the service. The registered manager had promoted a positive, transparent and open culture where staff worked well as a team. The provider had effective quality assurance systems in place which were used to drive improvement.