Celtic Care Services Ltd (Swindon)

Right Support: The service supported people to have the maximum possible choice, control and independence. People were able to be independent and had control over their own lives. Staff helped people achieve their aspirations and goals, and to pursue their interests. Staff supported people to take part in activities and pursue their interests in their local area and to interact online with people who had shared interests.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to people's individual needs. Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe. People were enabled to pursue interests and take part in a variety of activities that were tailored to them. Creating opportunities for people to try new activities enhanced and enriched their lives.

Right Culture: Staff knew and understood people well. They were responsive, supporting people's aspirations to live a life of their choosing. Staff turnover was low and as a result people received consistent care from staff who were familiar to them. People and those important to them, including advocates, were involved in planning people's care. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. The service enabled people and those important to them to work with staff to develop the service. Staff valued and acted upon people's views. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.