Serene Healthcare Services Ltd
- Home care
- Dementia care
- Registered since 2023
- Stratton St Margaret, Swindon, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
8 months
since the latest rating was published.
6 of 33
rated home care services in Swindon are rated Requires improvement, like this one.
Serene Healthcare Services Ltd: inspection record
Rated Requires improvement in February 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Celtic Care Services Ltd (Swindon) (Good, less than 0.1 miles away) and Life Anchor Care (Good, 0.1 miles away).
Nearest home care services:
- G Celtic Care Services Ltd (Swindon) Good, less than 0.1 miles away
- – Collaborative Care Services Ltd No overall rating, less than 0.1 miles away
- – Merit Care - Wiltshire Not yet rated, less than 0.1 miles away
- G Life Anchor Care Good, 0.1 miles away
- RI Love 2 Care Homecare Services Ltd Requires improvement, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 February 2026 (assessment visit 8 January 2026). Quoted under the Open Government Licence.
Date of assessment: 8 January to 12 January 2026. Serene Healthcare Services Ltd is registered to provide personal care to people living in their own homes. At the time of our inspection, there were 2 people receiving a regulated activity of personal care, on a live-in care arrangement. This was the first inspection of the service since it registered with us.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
People’s medicines were not managed safely. Records relating to the administration of medicines were outdated and there was conflicting information. Additionally, staff were supporting people with specialist medicines without any formal agreement in place nor any formal competency checks from a trained healthcare professional. This put people at risk of not receiving their medicines safely or prescribed.
People did not have records to demonstrate they consented to their care and treatment, or a best interest decision relating to this. Audits had not been undertaken frequently and were not effective in identifying the concerns found during the inspection.
However, staff were kind and caring. Staff supported people to live a healthy life and to access healthcare services when needed. Staff knew people well and supported them effectively. Staff were recruited safely and had received training relevant to their role. Staff told us they felt well supported by leaders and told us communication was good. The service worked well with healthcare partners and other organisations to improve the delivery of care.
We identified 2 breaches of the legal regulations in relation to safe care and treatment and good governance. We have asked the provider for an action plan to address these issues.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to the ways people’s medicines were managed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 9 February 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 9 February 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Ann Mungai
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Serene Healthcare Services Ltd
- Ownership type
- Organisation
- Companies House number
- 10192620 (opens Companies House)
Getting help from Swindon Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Swindon Borough Council
- Ask for a care needs assessment
- Phone: 01793 445500, Monday, Wednesday, Thursday and Friday 9am to 5pm, Tuesday 9am to 4pm
- Support for carers
- Paying for care: Swindon Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Serene Healthcare Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Serene Healthcare Services Ltd.
- When was Serene Healthcare Services Ltd last inspected?
- The Care Quality Commission's latest rating for Serene Healthcare Services Ltd was published on 9 February 2026.
- Who runs Serene Healthcare Services Ltd?
- Serene Healthcare Services Ltd is run by Serene Healthcare Services Ltd.
- What is Serene Healthcare Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 February 2026.
Contact
- Phone
- 07389 142266
- Address
- 33 Pure Offices, Kembrey Park, Swindon, SN2 8BW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Celtic Care Services Ltd (Swindon) (Good, less than 0.1 miles away) and Life Anchor Care (Good, 0.1 miles away).
Nearest home care services:
- G Celtic Care Services Ltd (Swindon) Good, less than 0.1 miles away
- – Collaborative Care Services Ltd No overall rating, less than 0.1 miles away
- – Merit Care - Wiltshire Not yet rated, less than 0.1 miles away
- G Life Anchor Care Good, 0.1 miles away
- RI Love 2 Care Homecare Services Ltd Requires improvement, 0.1 miles away