West Devon & District Care & Support Limited
- Home care
- Dementia care
- Registered since 2011
- Tavistock, Devon, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
5 months
since the latest rating was published.
85 of 109
rated home care services in Devon are rated Good, like this one.
West Devon & District Care & Support Limited: inspection record
Rated Good in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Complete Care (S.W) Ltd Not yet rated, 0.1 miles away
- O Home Instead Outstanding, 1.3 miles away
- G Kensey Care Services Good, 1.4 miles away
- G Tavy Care Services Good, 1.4 miles away
- G Sante Care at Home Ltd Good, 1.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 5 May 2026 (assessment visit 25 March 2026). Quoted under the Open Government Licence.
Date of assessment: 26 March to 22 April 2026.
West Devon and District Care and Support Limited is a domiciliary care agency. It provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects services where people receive the regulated activity of personal care. Where they do, we also consider any wider social care provided. At the time of our assessment, 42 people were receiving a personal care service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.
The service received praise from people using it, their relatives, staff, and a stakeholder. Day to day care was managed effectively, and both the registered manager and staff demonstrated open, inclusive values which helped build trust with those receiving support.
Robust policies and procedures ensured safe medicines management, safe care in people’s homes and appropriate responses to concerns. The provider had effective systems to monitor performance and identify emerging trends.
Care was delivered safely, supported by a proactive safety culture, thorough assessments, and evidence-based practice. Staff worked collaboratively with external professionals to ensure coordinated and responsive care planning.
Safeguarding, infection control, and risk management processes were well understood and consistently applied. Staff received regular supervision, training and support, and consent was always sought in line with the Mental Capacity Act.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Samantha Hilton
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 31 October 2017. Latest assessment published 5 May 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 04690326 (opens Companies House)
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does West Devon & District Care & Support Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for West Devon & District Care & Support Limited.
- When was West Devon & District Care & Support Limited last inspected?
- The Care Quality Commission's latest rating for West Devon & District Care & Support Limited was published on 5 May 2026.
- Who runs West Devon & District Care & Support Limited?
- West Devon & District Care & Support Limited is run by West Devon & District Care & Support Ltd.
- What is West Devon & District Care & Support Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 May 2026.
Contact
- Phone
- 01822 610734
- Address
- Unit 14-15, Pitts Cleave, Tavistock, PL19 0PW Map (opens Google Maps)
Compare nearby
- – Complete Care (S.W) Ltd Not yet rated, 0.1 miles away
- O Home Instead Outstanding, 1.3 miles away
- G Kensey Care Services Good, 1.4 miles away
- G Tavy Care Services Good, 1.4 miles away
- G Sante Care at Home Ltd Good, 1.6 miles away