Kensey Care Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported by staff who had received training to carry out their roles. Staff confirmed they felt confident in their work and could easily ask for more training. Records showed people's needs were assessed and recorded and external advice was regularly sought to help ensure the support people received met best practice.

People told us they received the right support with food and drink, medicines and any healthcare needs. Records showed that any problems were highlighted and dealt with promptly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were treated with kindness and respect. Staff spoke about people in a caring way and placed value on the relationships they had with people and the positive impact they had on people's lives.

Staff were able to describe for each person the best way to communicate and understand people, which helped ensure people's views were heard.

People told us the care they received was how they wanted it and based on their choices and preferences. People confirmed they were involved in the content of their care plans; these helped ensure staff provided consistent care based on people's wishes.

People understood how to raise concerns or complaints about the service. Records showed action to resolve these was taken promptly.

There was a positive culture within the service and staff team. The registered manager told us staff were

encouraged to suggest ideas regarding how people's support could be improved and this had led to improved outcomes for people.

The registered and deputy managers carried out quality assurance checks on all aspects of the service. Any required changes were shared with staff and action taken to improve the service. People told us their views of the service were sought and that they thought the service was well led.