Home Instead
- Home care
- Dementia care
- Registered since 2018
- Tavistock, Devon, South West
Outstanding
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
14 of 109
rated home care services in Devon are rated Outstanding, like this one.
Home Instead: inspection record
Rated Outstanding in February 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Kensey Care Services Good, 0.1 miles away
- G Tavy Care Services Good, 0.1 miles away
- G Sante Care at Home Ltd Good, 0.3 miles away
- – Complete Care (S.W) Ltd Not yet rated, 1.2 miles away
- G West Devon & District Care & Support Limited Good, 1.3 miles away
About the service
From the Care Quality Commission's inspection report published 5 February 2020. Quoted under the Open Government Licence.
Home Instead Senior Care is a domiciliary care agency which provides care to people over the age of 65 within Tavistock and the surrounding areas. Home Instead Senior Care is a franchise of the national provider Home Instead Senior Care UK Limited.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the agency supported 33 older people.
What inspectors found
People were truly respected and valued as individuals, by an exceptional and distinctive service. People consistently told us how they were treated with the utmost kindness, compassion and respect.
Read the rest of CQC's summary
The providers 'person-centred' values were reflected within the leadership, governance and culture of the service. All staff (referred to as CAREGiver's hereafter) showed a love for their jobs and a passion for the people they supported, keeping them at the very heart of the service.
There was very strong leadership of the service. There was a skilled and motivated registered manager in place, who role modelled the ethos of the service. The registered manager and provider were extremely passionate about delivering a high quality, compassionate and individually tailored service to people.
The service had a key role in the community and was actively involved in building links. CAREGiver's went the extra mile to ensure people were supported to avoid social isolation.
There was a transparent and open culture that encouraged creative thinking in relation to people's safety. The service actively sought out new technology and other solutions to make sure people and families were involved in their care, and lived with as few restrictions as possible, helping them to have an active and meaningful life.
The provider took a holistic approach to assessing, planning and delivering people's care and support, with people's overall wellbeing considered an essential part of their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
CAREGiver's were committed to working collaboratively and innovatively to deliver more joined up care and support to people and were complimentary of the training and support they received. Staff were very proud and motivated to work for the organisation.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 5 February 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 11330230 (opens Companies House)
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Home Instead provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead.
- When was Home Instead last inspected?
- The Care Quality Commission's latest rating for Home Instead was published on 5 February 2020.
- Who runs Home Instead?
- Home Instead is run by Tavistock and Tamar Valley Home Care Limited.
- What is Home Instead's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 5 February 2020.
Contact
- Phone
- 01822 258292
- Address
- Kilworthy Park, Tavistock, PL19 0BZ Map (opens Google Maps)
Compare nearby
- G Kensey Care Services Good, 0.1 miles away
- G Tavy Care Services Good, 0.1 miles away
- G Sante Care at Home Ltd Good, 0.3 miles away
- – Complete Care (S.W) Ltd Not yet rated, 1.2 miles away
- G West Devon & District Care & Support Limited Good, 1.3 miles away