River Stone (UK) Limited

People were supported to be independent, and staff focused on what people could do for themselves. People were supported to manage their health and access specialist healthcare services where appropriate. Staff worked in partnership with health and social care agencies to promote people's health and wellbeing. Where people needed support with meals -or drinks staff provided this support.

The support people needed with their medicines was assessed. People received their medicines as prescribed. Staff were recruited safely and received regular supervision.

Right Care: People's support plans reflected their needs and promoted their wellbeing and independence. Staff were aware of the risks to people's health and knew how to support them to reduce these risks.

There were enough staff to support people. Staff were recruited safely. People were supported by consistent staff teams who had the skills and knowledge they needed to undertake their role. Staff understood how to protect people from poor care and abuse. People were protected from the risks of infection.

People received kind and compassionate care which was person centred. Staff knew people well and understood their needs, wants and preferences. Staff protected and respected people's privacy and dignity. People's communication needs were assessed to ensure they were communicated with in ways that were appropriate for them.

Right Culture: Quality checks on the service were not recorded. The provider had not always kept up to date with areas of best practice. These were areas for improvement.

People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. There was a positive culture at the service, staff were well motivated and spoke positively about the people they supported.

People, and those important to them, including advocates, were involved in planning their care. People and their relatives were involved in regular reviews of their care to ensure staff were aware of changing needs. The provider met with people on a regular basis to seek their views.

Where incidents had occurred, action had been taken to reduce the risk of re-occurrence. The provider was aware of their duties under the law.