Jasper Conrad Group Ltd

Following our visit to the office we were made aware of some concerns by a person's relative. We fed this back to the provider and we were assured this would be dealt with and implemented quickly. The provider told us that a review of the care being provided will be completed and will send us evidence of this.

People felt safe with care and support provided by regular staff who had been recruited safely. Staff had completed a comprehensive company induction, mandatory training and shadowing. Staff were monitored and checked by the provider regularly to ensure they were completing all tasks and meeting people's needs. Risks to people were identified and actions taken to reduce the risk of harm to people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's needs were assessed by the provider before or immediately on the first visit when beginning with the service and these needs were reviewed. Staff followed guidance which had been put in place by external health and social care professionals such as GPs and community nurses to ensure people received effective care.

People and their relatives told us they felt the provider and the care staff were caring when completing support. People were treated with respect; dignity was maintained, and independence was encouraged. Staff told us they like to get to know who they are supporting as a person. Feedback from people and their relatives told us all people supported were treated as individuals and supported in a person-centred way.

Care plans were written from the person's perspective and were detailed so new staff could easily support people on their first visit. Details included what people like to eat, what they wish to wear and locations of preferred cleaning items and towels to use. All people who were receiving new staff had introductions from the provider to ensure new staff were appropriately matched with people being supported.

Feedback on the service included confirmation the service would be recommended to others and the service on the whole was well run. The provider worked closely with the staff teams and staff told us they

can always contact the provider if they need something. Checks and audits of the service were appropriate for the level of support being provided and were completed to ensure people were receiving good care and support. The provider had developed appropriate policies and procedures which provided guidance to staff and people using the service. Staff told us they felt valued and supported by the provider and staff we spoke with were happy working for the service.