Krystal Solutions Limited
- Home care
- Dementia care
- Registered since 2019
- Iwade, Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
35 of 212
rated home care services in Kent are rated Requires improvement, like this one.
Krystal Solutions Limited: inspection record
Rated Requires improvement in April 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: River Stone (UK) Limited (Good, 0.1 miles away) and Jasper Conrad Group Ltd (Good, 0.1 miles away).
Nearest home care services:
- G River Stone (UK) Limited Good, 0.1 miles away
- G Jasper Conrad Group Ltd Good, 0.1 miles away
- G Simplex Healthcare Limited Good, 0.2 miles away
- – Extended Caring Limited Not yet rated, 0.9 miles away
- – Angel + Homecare LTD Not yet rated, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 26 April 2022. Quoted under the Open Government Licence.
About the service Krystal Solutions Limited is a domiciliary care service providing personal care to people living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was providing personal care to three people at the time of the inspection.
What inspectors found
Staff weren't always recruited safely; employment histories had not been checked. Care plans and risk assessment documents had not been completed accurately and contained information that did not relate to them. There was a potential risk that care workers would not have enough information to support people safely. We saw no evidence the people currently receiving support were at risk and care workers knew the people well.
Read the rest of CQC's summary
People and relatives were positive about the service they received from Krystal Solutions. There were enough staff to support people safely; staff had attended training to prepare them for their role and infection control risks were managed. People were protected from abuse; staff had completed training in safeguarding and recognising signs of abuse.
People and relatives told us staff were always kind, treated them with dignity and respect and maintained their privacy. Care workers knew how to support people safely and people told us they felt safe. Staff told us they enjoyed their job. One staff member told us she liked supporting people and seeing the smile on their faces.
The registered manager was committed to providing a high-quality, person centred service and worked in partnership with other professionals, such as the local authority and hospital discharge teams.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Safe was rated Requires improvement on 26 April 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 26 April 2022. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Uchenna Nwosu
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 26 April 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Krystal Solutions Limited
- Ownership type
- Organisation
- Companies House number
- 06303825 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Krystal Solutions Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Krystal Solutions Limited.
- When was Krystal Solutions Limited last inspected?
- The Care Quality Commission's latest rating for Krystal Solutions Limited was published on 26 April 2022.
- Who runs Krystal Solutions Limited?
- Krystal Solutions Limited is run by Krystal Solutions Limited.
- What is Krystal Solutions Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 26 April 2022.
Contact
- Phone
- 07886 545877
- Address
- 37 Coldharbour Lane, Kemsley, Sittingbourne, ME10 2RT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: River Stone (UK) Limited (Good, 0.1 miles away) and Jasper Conrad Group Ltd (Good, 0.1 miles away).
Nearest home care services:
- G River Stone (UK) Limited Good, 0.1 miles away
- G Jasper Conrad Group Ltd Good, 0.1 miles away
- G Simplex Healthcare Limited Good, 0.2 miles away
- – Extended Caring Limited Not yet rated, 0.9 miles away
- – Angel + Homecare LTD Not yet rated, 1.1 miles away