Simplex Healthcare Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by regular reliable staff who knew them and their needs well, which promoted continuity of care. A relative said, "Yes, and the new ones always shadow the regular ones." People made decisions about their care and these were documented in their care plan.

Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome. Staff supported people to play an active role in maintaining their own health and wellbeing.

Right Care: People's equality and diverse needs were consistently promoted. Staff understood people's individual

needs and a multi-cultural workforce provided culturally appropriate care.

People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice.

People received safe care and support from Simplex Healthcare Limited. The registered manager and staff knew what their responsibilities were in relation to keeping people safe from the risk of abuse. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

Right Culture: People were supported to maintain good health, were supported with their medicines and had accessed healthcare services when needed. Where assessed, staff prepared food and drink to meet people's dietary needs and requirements.

Staff were skilled in carrying out their role. The registered manager ensured staff were appropriately trained. A care staff said, "I have been in Health and Social Care work for about six years now. When I joined the agency, the registered manager sent me on mandatory courses to complete as a refresher."

Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. The service enabled people and those important to them to worked with staff to develop the service. Staff valued and acted upon people's views. Staff told us there was an open culture where they were kept informed about any changes to their role. Staff told us the registered manager was approachable and listened to their ideas and suggestions.