Albury Care Limited
- Home care
- Dementia care
- Registered since 2010
- Guildford, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2016, most recently Good in July 2026.
3 months
since the latest rating was published.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Albury Care Limited: inspection record
Rated Good in July 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Everycare (Central Surrey) Good, 0.1 miles away
- G Your Life (Guildford) Good, 0.7 miles away
- – SCC Adult Social Care Supported Living and Mallow Crescent short breaks service No overall rating, 1 mile away
- G SD Care Agency Good, 1.3 miles away
- – suite B, 1st Floor Shaw House 2-3 Tunsgate Guildford Surrey GU1 3QT No overall rating, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 July 2026 (assessment visit 23 May 2026). Quoted under the Open Government Licence.
Date of assessment: 26 May to 12 June 2026. Albury Care Limited is a domiciliary care agency providing the regulated activity personal care to people living in their own homes. The service supports adults over 65 years, people with dementia, mental health conditions, physical disabilities and sensory impairments. At the time of this assessment the service was supporting 28 people.
- Safe Good
- Effective Good
- Caring Outstanding
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Staff had been recruited safely and provided with an induction when they started work. Further training and support made sure staff had the knowledge, skills and competence to safely provide care. The provider had various resources available for staff to promote their wellbeing. Staff told us they really enjoyed their work and felt extremely well supported by leaders.
People had their medicines as prescribed. If there were specific requirements for medicines this was recorded in people’s care records. Risks to people’s safety had been assessed and detailed risk management plans provided staff with guidance. These were regularly reviewed. Care plans were personalised and there was evidence of partnership working with healthcare professionals. The care planning system used was electronic which enabled leaders to make changes or updates in a timely way.
Staff understood safeguarding procedures and knew how to raise concerns. Incidents and accidents were recorded and reviewed. The registered manager analysed what had happened and monitored for any trends which helped to reduce the risks of recurrence.
Governance arrangements were established and enabled the registered manager to have good oversight of all areas of the service. Regular audits and checks were completed to assess quality and safety for a wide range of areas. Regular surveys were completed with people, relatives and staff which enabled leaders to monitor people’s feedback and make sure people were having the care they wanted.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Outstanding
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Magdalena Kilian
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 1 June 2018. Latest assessment published 6 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Albury Care Limited
- Ownership type
- Organisation
- Companies House number
- 03275621 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Albury Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Albury Care Limited.
- When was Albury Care Limited last inspected?
- The Care Quality Commission's latest rating for Albury Care Limited was published on 6 July 2026.
- Who runs Albury Care Limited?
- Albury Care Limited is run by Albury Care Limited.
- What is Albury Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 July 2026.
Contact
- Phone
- 01483 451861
- Address
- Edan House, 2a Down Road, Guildford, GU1 2PX Map (opens Google Maps)
Compare nearby
- G Everycare (Central Surrey) Good, 0.1 miles away
- G Your Life (Guildford) Good, 0.7 miles away
- – SCC Adult Social Care Supported Living and Mallow Crescent short breaks service No overall rating, 1 mile away
- G SD Care Agency Good, 1.3 miles away
- – suite B, 1st Floor Shaw House 2-3 Tunsgate Guildford Surrey GU1 3QT No overall rating, 1.3 miles away