Crossroads Care South East London
Home care, Bexley
Good
Rated on
Rating from the Care Quality Commission.
Crossroads Care South East London: inspection record
Rated Good in May 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Requires improvement in 2016, 2017 and 2018, then Good in May 2019.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 7 years ago.
How it compares locally
- One of 19 Good home care services in Bexley, out of 32 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 25 May 2019. Quoted under the Open Government Licence.
About the service: Crossroads Care South East London is a specialist voluntary organisation and registered charity that provides care and support to 57 people and/or family care support workers living in their own houses or flats in the community
People's experience of using this service: • People spoke positively about the service. They said us they felt safe and their needs were being met.
Read the full summary
• Care and support was personalised to people's individual needs.
• Assessments were carried out to ensure people's needs could be met. Where risks were identified, management plans were in place to manage these safely.
• Medicines were managed safely and staff followed appropriate infection control practices.
• Appropriate numbers of suitably skilled staff were available to support people's needs.
• Staff had the knowledge and experience to support people's needs. They were supported through induction, training and supervision to ensure they performed their role effectively.
• People were supported to maintain good health and had access healthcare services.
• People were encouraged to eat healthy food for their wellbeing.
• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
• People's privacy, dignity and independence was promoted.
• There were effective systems in place to assess and monitor the quality of the service provided.
• The service worked with healthcare services and professionals to plan and deliver an effective service.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 42 Pier Road, Erith, DA8 1TA |
|---|---|
| Neighbourhood | Erith, Bexley |
| Phone | 01322 336086 |
| Website | www.ccsel.org |
| Registered manager | Sharon French |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 25 May 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Bexley Crossroads Care LimitedBrand: Crossroads Together from Carers Trust 4all |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03726471 (opens Companies House) |
| Charity number | 1076375 |
Nearest alternatives
- – Nayom Care Agency Limited Home care, 0.2 miles awayNot yet rated
- G 30 Aperfield Road Home care, 0.3 miles awayGood
- – Buneto Healthcare Ltd Home care, 0.4 miles awayNot yet rated
- G Home Instead Home care, 0.4 miles awayGood
- G Carers 4 U Ltd Home care, 0.6 miles awayGood
Getting help from London Borough of Bexley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bexley
- Ask for a care needs assessment
- Phone: 020 8303 7777, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: London Borough of Bexley
Checked on the council's website, November 2026.
Common questions
- Does Crossroads Care South East London provide nursing care?
- The Care Quality Commission's register does not list nursing care for Crossroads Care South East London.
- When was Crossroads Care South East London last inspected?
- The Care Quality Commission's latest rating for Crossroads Care South East London was published on 25 May 2019.
- Who runs Crossroads Care South East London?
- Crossroads Care South East London is run by Bexley Crossroads Care Limited.
- What is Crossroads Care South East London's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 May 2019.