Home Instead

Home Instead is a domiciliary care agency (DCA). The service provides personal care to people living in their own houses and flats in the community. At the time of our inspection 30 people were using the service, some of whom were living with the experience of dementia.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People and their relatives were complimentary about the service. People told us they would recommend the service to others because it was well-led. The management and leaders were passionate about providing an innovative and excellent service. Care and support was 'person centred' and the management team supported, motivated and appreciated staff. The service had established good links in the community and had partnered with key organisations including charitable organisations in giving back to the local community. The service operated with a positive atmosphere, and an inclusive and open culture which encouraged people and their relatives to feedback on the standard of care provided.

People received care and support which was safe and personalised to their needs. Staff understood their responsibility to protect people in their care from abuse and neglect, and to report any concerns they had. Risks to people had been identified, assessed and appropriate management plans were in place which provided staff with guidance on how to mitigate risks. Medicines were managed safely, and staff followed appropriate infection control procedures to minimise the risk of infections to the people they supported. Enough staff were available and deployed to meet people's needs.