Carers 4 U Ltd
Home care, Bexley
Good
Rated on
Rating from the Care Quality Commission.
Carers 4 U Ltd: inspection record
Rated Good in August 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Requires improvement in 2016, then Good in 2017, then Requires improvement in 2019, then Good in August 2021.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 5 years ago.
How it compares locally
- One of 19 Good home care services in Bexley, out of 32 with a rating.
About the service
From the Care Quality Commission's inspection report published 27 August 2021. Quoted under the Open Government Licence.
Carers 4 U Ltd is a domiciliary care agency. It provides personal care, support and live in care services to adults and older people living within their own homes. At the time of our inspection there were 33 people using the service.
Not everyone using the service may receive the regulated activity; personal care. CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
What inspectors found
Records were not always updated after care and support reviews. Where things went wrong lessons were not always learnt promptly from complaints to prevent repeat occurrences. People, their relatives and staff views were gathered, and the results were analysed but there were no action plans in place to help drive improvements.
People and their relatives said they felt safe using the service. Staff understood the need to protect people in their care from the risk of abuse and knew how to raise any concerns of abuse. Risks to people's health and safety had been identified and assessed. People's medicines were managed safely, and people were protected from the risk of infections and diseases. Staff were effectively deployed to ensure people's needs were met. The service followed appropriate pre-employment checks before staff started working with the service. Accidents and incidents were recorded and reported.
Read the full summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Before people began using the service their needs were assessed to ensure they could be met. People were supported to maintain good health; eat healthily and access healthcare services when required. People knew how to make a complaint if they were unhappy about the service. Care and support was planned and delivered to meet individual needs and people's communication needs were assessed and met.
The manager understood their responsibility for meeting regulatory requirements. Feedback from staff about the culture and the way the service was managed was positive. The service worked in partnership with key organisations to deliver an effective service.
Questions to ask the service
- Well-led was rated Requires improvement on 27 August 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | Unit F17, Birch House, Fraser Road, Erith, DA8 1QX |
|---|---|
| Neighbourhood | Erith, Bexley |
| Phone | 01322 439777 |
| Website | www.carers4you.co.uk |
| Registered manager | Proscovia Nakayima |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 27 August 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Carers 4 U Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06986628 (opens Companies House) |
Nearest alternatives
- G Home Instead Home care, 0.4 miles awayGood
- – Nayom Care Agency Limited Home care, 0.5 miles awayNot yet rated
- G Crossroads Care South East London Home care, 0.6 miles awayGood
- – Buneto Healthcare Ltd Home care, 0.8 miles awayNot yet rated
- G 30 Aperfield Road Home care, 0.9 miles awayGood
Getting help from London Borough of Bexley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bexley
- Ask for a care needs assessment
- Phone: 020 8303 7777, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: London Borough of Bexley
Checked on the council's website, November 2026.
Common questions
- Does Carers 4 U Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Carers 4 U Ltd.
- When was Carers 4 U Ltd last inspected?
- The Care Quality Commission's latest rating for Carers 4 U Ltd was published on 27 August 2021.
- Who runs Carers 4 U Ltd?
- Carers 4 U Ltd is run by Carers 4 U Ltd.
- What is Carers 4 U Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 August 2021.