Bowling Green Court (Chester) Limited

Bowling Green Court (Chester) Limited is an Extra Care Housing Scheme that was providing personal care to five adults at the time of the inspection.

People's experience of using this service:

The provider had made a number of positive improvements to the service since our last inspection.

A review had been undertaken of medicines management and improvements made. This ensured that people received their medicines safely and as prescribed.

Steps had been taken to improve the governance of the service with better checks and audits being in place to determine the quality of the care.

The provider and registered manager had made improvements to achieve compliance with the regulations and to ensure that they provided a safe and reliable service.

People who used the service were positive about the impact it had on their lives: enabling them to remain as independent as possible within their own homes. They said that staff were kind, considerate and competent.

There was a range of activities on offer and staff encouraged people to participate in things of interest to them

Clear care records ensured that staff had the information they needed to provide a personal and effective service to people. A regular review of people's care was undertaken to ensure all of their support needs were met in line with the person's wishes.

The registered manager worked in partnership with health and care professionals and the local community to ensure support was sufficient and coordinated.

Staff received a robust induction, on-going training and support so that they could be effective in their roles.

The service met the characteristics for a rating of 'good' in all of the key questions and therefore our overall rating for the service has improved to 'good'.

More information is in our full report.

Rating at last inspection:

At our last inspection, the service was rated as 'requires improvement' overall. Our last report was published on the 22 March 2018.