Helping Hands Chester

People's needs were assessed before they were supported by the service and they told us they were involved in this process. Care plans and risk assessments reflected people's individual needs and were regularly reviewed to ensure the most up-to-date information was available for staff to follow. Staff had a good understanding of people's needs and had developed positive relationships with the people they visited regularly.

People were protected from the risk of harm and abuse. Safeguarding policies and procedures were in place and staff had received training on how to keep people safe. Staff told us they felt confident to raise any concerns they had about people's safety.

Medication was managed safely by trained and competent staff. Staff had access to medicines policies and procedures as well as best practice guidelines. Medication administration records (MARs) were fully completed and regularly audited to identify areas for development and improvement. Staff had received infection control training and understood how to minimise the risk of infection being spread.

People's privacy and dignity was respected, and their independence was promoted where possible. People spoke mainly positively about the service and the staff that supported them. There were audit systems in place that identified areas for development and improvement.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.