Wishes Care and Support Yorkshire Ltd- Richmond
- Home care
- Dementia care
- Registered since 2022
- North Yorkshire, Yorkshire and the Humber
This service is registered but is not currently providing care.
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
22 months
since the latest rating was published.
Wishes Care and Support Yorkshire Ltd- Richmond: inspection record
Rated Requires improvement in December 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Greyfriars Lodge Extra Care Housing (Good, 0.2 miles away) and Nuliving Homecare (Good, 2.7 miles away).
Nearest home care services:
- G Greyfriars Lodge Extra Care Housing Good, 0.2 miles away
- RI Majesty Healthcare Ltd Requires improvement, 1 mile away
- RI DayByDay Care Limited Requires improvement, 2.7 miles away
- G Nuliving Homecare Good, 2.7 miles away
- G Castle Care Teesdale Limited Good, 4.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 18 December 2024 (assessment visit 16 October 2024). Quoted under the Open Government Licence.
Date of assessment 13 November to 3 December 2024. The service is a Domiciliary Care Agency (DCA) registered to provide personal care. Staff supported people with their personal care needs and promoted their independence, which enabled them to live in their own homes. At the time of the inspection the service supported 7 people with personal care.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We found 4 breaches of regulation in relation to safe care and treatment, staffing, consent and governance.
Medicines administration records (MAR) were not all sufficiently detailed. All required pre-employment checks had not been made prior to staff starting their roles. Care records did not always refer to capacity, consent or best interest decisions. Managers did not have a clear structure or overview for audits, governance or oversight and there was very limited formal provider oversight. Audits were not sufficiently robust and had not identified all the concerns found during the assessment.
Care records did not detail how people’s medical conditions may impact them. Staff were in the process of updating care records, also making sure how risk affected a person and how they were managed was always included. There were sufficient staff deployed to meet people’s needs. Staff told us they felt supported, and the training was good.
Staff told us they felt valued and there was good teamwork. One staff member said, “It is a good place to work.” People were supported to access health care professionals such as their GP.
Staff and managers knew people well. They were able to tell us what was important to and for each person. They placed great importance on promoting people’s choice and independence.
Managers of the service worked well together and were open about improvements that needed to be made. They had started to work with the local authority on improvements and were in the process of developing an improvement plan.
We have asked the provider for an action plan in response to concerns found at this assessment.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first inspection for this service. This key question has been rated requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulations in relation to safe care and treatment as records relating to people’s medicines were not always detailed and safe and effective staffing as all the required pre-employment checks had not been made.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this service. This key question has been rated requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to consent to care and treatment.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this service. This key question has been rated Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection for this service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection for this service. This key question has been rated requires improvement.
This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance of the service.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 9803305 (opens Companies House)
Wishes Care and Support Yorkshire Ltd runs 2 services, all in Yorkshire and the Humber. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Wishes Care and Support Yorkshire Ltd
- G Wishes Care and Support Yorkshire Good. Home care, Hull
Getting help from North Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Yorkshire Council
- Ask for a care needs assessment
- Phone: 0300 131 2131, Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm
- Support for carers
- Paying for care: North Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does Wishes Care and Support Yorkshire Ltd- Richmond provide nursing care?
- The Care Quality Commission's register does not list nursing care for Wishes Care and Support Yorkshire Ltd- Richmond.
- When was Wishes Care and Support Yorkshire Ltd- Richmond last inspected?
- The Care Quality Commission's latest rating for Wishes Care and Support Yorkshire Ltd- Richmond was published on 18 December 2024.
- Who runs Wishes Care and Support Yorkshire Ltd- Richmond?
- Wishes Care and Support Yorkshire Ltd- Richmond is run by Wishes Care and Support Yorkshire Ltd. It runs 2 services, all in Yorkshire and the Humber.
- What is Wishes Care and Support Yorkshire Ltd- Richmond's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 18 December 2024.
Contact
- Phone
- 01748 470100
- Address
- 5a, Finkle Street, Richmond, DL10 4QA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Greyfriars Lodge Extra Care Housing (Good, 0.2 miles away) and Nuliving Homecare (Good, 2.7 miles away).
Nearest home care services:
- G Greyfriars Lodge Extra Care Housing Good, 0.2 miles away
- RI Majesty Healthcare Ltd Requires improvement, 1 mile away
- RI DayByDay Care Limited Requires improvement, 2.7 miles away
- G Nuliving Homecare Good, 2.7 miles away
- G Castle Care Teesdale Limited Good, 4.2 miles away