Majestic Healthcare Ltd

People were supported to receive safe care. Care plans and risk assessments were in place and reviewed when needed. Medicines were managed in a safe way. There were enough safely recruited staff who had the knowledge and skills to support people. The environment was safe, and infection control practice was managed in line with national guidance. There were processes in place to create a positive learning culture.

People’s needs were assessed, and care was delivered in line with this. When people had specific health needs these were considered, and the care company worked alongside professionals to ensure people’s needs were met. The principles of Mental Capacity Act were followed.

People were supported in a kind and caring way by staff they liked and felt comfortable with.

The care people received was responsive and delivered in a person-centred way. People had communication plans in place and information was provided to them as needed. Improvements were needed to ensure people’s end-of-life wishes and plans had been considered.

There were systems in place to ensure the service and the care people received was monitored. The systems in place were mostly effective in identifying areas of improvement and when needed this information was used to make changes. Staff spoke positively about the company and the support they received. .