Sinai Care Solutions Limited
- Home care
- Dementia care
- Registered since 2016
- Central Wolverhampton, Wolverhampton, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Requires improvement at every inspection since 2019.
8 months
since the latest rating was published.
14 of 52
rated home care services in Wolverhampton are rated Requires improvement, like this one.
Sinai Care Solutions Limited: inspection record
Rated Requires improvement in February 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Martworld Care Services Limited (Good, 0.1 miles away) and Sublime Care Solution (Good, 0.1 miles away).
Nearest home care services:
- – Cyprus Care Ltd Not yet rated, less than 0.1 miles away
- – Lovage Homecare Ltd No overall rating, less than 0.1 miles away
- G Martworld Care Services Limited Good, 0.1 miles away
- – Majestic Healthcare Ltd No overall rating, 0.1 miles away
- G Sublime Care Solution Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 12 February 2026 (assessment visit 16 April 2025). Quoted under the Open Government Licence.
We carried out this inspection on 19 November 2025. This was an assessment covering all 5 key questions. This assessment was to follow up on the findings from our previous inspection. The service is a care at home service providing support to people living in their own homes. At our last inspection, we found that the provider was in breach of the legal regulations in relation to safe care and treatment, safeguarding service users from abuse and improper treatment and governance. At this inspection, we found some improvements had been. However, the provider remained in breach of regulation in relation to governance. Governance systems had failed to identify concerns with medicine protocols, the notification of safeguarding incidents to the CQC and some omissions in people’s care plans. However, there were enough safely recruited staff to support people safely. Staff had received training and were supported in their role. People were protected and kept safe as staff understood their roles and managed risks.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
People were supported by kind and caring staff and they treated people with respect and dignity. There were systems in place to support people and staff which ensured equality, diversity and human rights. There were processes in place for people to speak up if they had any concerns. This service is registered for use by autistic people or people with a learning disability. At the time of the assessment, no people with a learning disability or autism were in receipt of personal care. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group and we found that the provider met the required standards for delivering this care. We have asked the provider for an action plan in response to the concerns identified at this inspection.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of legal regulation in relation to governance.
Questions to ask the service
- Safe was rated Requires improvement on 12 February 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 12 February 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Deborah Nsiah
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 19 July 2019. Latest assessment published 12 February 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Sinai Care Solutions Limited
- Ownership type
- Organisation
- Companies House number
- 10228009 (opens Companies House)
Getting help from City of Wolverhampton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wolverhampton Council
- Ask for a care needs assessment
- Phone: 01902 551199, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Wolverhampton Council
Checked on the council's website, November 2026.
Common questions
- Does Sinai Care Solutions Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sinai Care Solutions Limited.
- When was Sinai Care Solutions Limited last inspected?
- The Care Quality Commission's latest rating for Sinai Care Solutions Limited was published on 12 February 2026.
- Who runs Sinai Care Solutions Limited?
- Sinai Care Solutions Limited is run by Sinai Care Solutions Limited.
- What is Sinai Care Solutions Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 February 2026.
Contact
- Address
- Office Suite 2, 178 Stafford Street, Wolverhampton, WV1 1NA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Martworld Care Services Limited (Good, 0.1 miles away) and Sublime Care Solution (Good, 0.1 miles away).
Nearest home care services:
- – Cyprus Care Ltd Not yet rated, less than 0.1 miles away
- – Lovage Homecare Ltd No overall rating, less than 0.1 miles away
- G Martworld Care Services Limited Good, 0.1 miles away
- – Majestic Healthcare Ltd No overall rating, 0.1 miles away
- G Sublime Care Solution Good, 0.1 miles away