Martworld Care Services Limited

Staff felt supported and had the training they needed to meet people's needs. People's needs were assessed before they used the service to ensure their needs could be met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us staff were caring and involved them in their daily care. People told us the staff encouraged them to be independent, protected their privacy and treated them with dignity and respect.

People and their relatives were involved in the development, and review of their care plan. A complaints procedure was in place and people and their relatives knew how to raise concerns and felt confident these would be addressed. Systems were in place to ensure any communication needs people had were identified, and arrangements made to meet these.

People, relatives and staff thought the service was managed well. The registered manager was described as approachable, caring, open and transparent in the way they managed the service. Systems were in place to monitor the delivery of the service.

Formal records were not in place to demonstrate the recruitment checks undertaken on some staff. Audits had not been completed on staff files to ensure they contained all of the required information. Audits of some records needed to be more robust to ensure they identified areas for improvement. These shortfalls were addressed by the registered manager during and following our inspection.