Carers Sitting Service

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff had received training and an induction for their role. Information was accessible to enable staff to support people with their health care and nutritional needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care was provided in a caring and respectful manner. People and relatives had shared their appreciation through surveys and regular feedback to the service. Relationships had been developed. People's confidentiality had been maintained.

The care plans provided the information which included details shared by the people and family or friends which were important to them. The service was responsive to people's needs. They had worked with a local company to support people when they were end of life to ensure they could remain at home. The provider had not received any complaints, but had systems in place to address any concerns.

The service was managed by a committee as it was a not for profit organisation. The registered manager worked with the committee to ensure they followed all the requirements to meet the regulations. Audits were completed regularly, and this informed changes to drive improvements. Staff and people were able to contribute to the service. Staff work in partnerships to provide improved health care or to support people's wellbeing. The provider had displayed their rating as required.