DCC North East Derbyshire Home Care

People told us how they felt using the service and that staff treated them well. Staff were knowledgeable on how to identify and report any safeguarding concerns. The provider had effective systems in place to ensure any accidents and incidents were monitored to identify any emerging themes or patterns in order to improve the care provided. People told us they had been involved in the planning of their care and staff told us how they followed people's care plans and risk assessments to ensure they provided care safely. We found care plans and risk assessments clearly identified people's needs and risks. They showed the action staff should take to minimise any risk of avoidable harm. People and staff told there were enough staff available. We found staff had been recruited safely and had received appropriate training for their roles.

People consistently told us staff treated them well. People told us they had been involved in the planning and review of their care and support. People were supported to have choice and control and to make decisions about how their care was provided. Staff told us how they supported people to regain their confidence and demonstrated a good understanding of reablement. The registered manager and staff demonstrated how they had promoted people's independence and supported them to achieve their goals.

Staff had a good understanding of Equality and Diversity and told us how they put into practice in their day to day work. The provider had an Equality, Diversity and Inclusion Strategy in place and staff committed to a code of conduct when joining the service which set out the expectation of how they would treat people and carry out their duties. People were provided with regular opportunities to feedback on the care provided.