Community Care Line Services
- Home care
- Dementia care
- Registered since 2010
- Clay Cross, Derbyshire, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2015, most recently Good in August 2023.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
87 of 96
rated home care services in Derbyshire are rated Good, like this one.
Community Care Line Services: inspection record
Rated Good in August 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Carers Sitting Service Good, 1.7 miles away
- G DCC North East Derbyshire Home Care Good, 1.8 miles away
- G Agrade Community Care Services Limited Good, 1.9 miles away
- G Complete Care Chesterfield Good, 1.9 miles away
- G Caring Hands (Care Services) Limited Good, 2.3 miles away
About the service
From the Care Quality Commission's inspection report published 2 August 2023. Quoted under the Open Government Licence.
Community Care Line Services is a domiciliary care agency providing personal care to people in their own homes. At the time of the inspection the service was supporting 240 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
Read the rest of CQC's summary
At the time of the inspection, the location did not care for or support anyone whose primary support need was their learning disability or autism. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
What inspectors found
Right Support People received their medicines safely. Medicine errors were reported, and lessons were learned to mitigate risk.
Read the rest of CQC's summary
The service made reasonable adjustments for people so they could be fully in discussions about how they received support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care The provider promoted equality and diversity in their support for people.
Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.
The service had enough appropriately skilled staff to meet people's needs and keep them safe.
People's care, treatment and support plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life. Staff and people cooperated to assess risks people might face.
Right Culture The service provided opportunities for people and those important to them to feed back into the service. Staff were involved in the running of the service, people and staff felt valued.
The provider promoted a positive and inclusive culture which was understood by staff. Staff were kind and
caring. People were supported to achieve good outcomes.
People and those important to them were involved in planning their care.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Christina Roddis
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 2 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Foray 577 Limited
- Ownership type
- Organisation
- Companies House number
- 02844419 (opens Companies House)
Getting help from Derbyshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Derbyshire County Council
- Ask for a care needs assessment
- Phone: 01629 533190, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Derbyshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Community Care Line Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Community Care Line Services.
- When was Community Care Line Services last inspected?
- The Care Quality Commission's latest rating for Community Care Line Services was published on 2 August 2023.
- Who runs Community Care Line Services?
- Community Care Line Services is run by Foray 577 Limited.
- What is Community Care Line Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 August 2023.
Contact
- Phone
- 01246 861500
- Address
- Stretton Road, Morton, Alfreton, DE55 6HD Map (opens Google Maps)
Compare nearby
- G Carers Sitting Service Good, 1.7 miles away
- G DCC North East Derbyshire Home Care Good, 1.8 miles away
- G Agrade Community Care Services Limited Good, 1.9 miles away
- G Complete Care Chesterfield Good, 1.9 miles away
- G Caring Hands (Care Services) Limited Good, 2.3 miles away