Flexy Care - Main Office

This service had not been inspected since their registration; therefore, we assessed all quality statements across the safe, effective, caring, responsive and well-led key questions.

At the time of our assessment, the service supported a small number of people; therefore, we were unable to fully evidence all the quality statements as part of assessment methodology. However, after reviewing the provider’s documentation and policies and speaking with the registered manager and staff, we are confident the service was compliant in the quality statements that had limited evidence to support compliance.

The registered manager and staff knew people well and were able to monitor the quality of care being provided through their care delivery and promptly act on any concerns. Systems were in place to manage incidents, complaints and safeguarding concerns and to drive improvement. People received personalised care based on their initial assessment, care needs and preferences.

The registered manager and staff worked in partnership with other care providers to ensure continuity of care for people.

There were enough staff to support people, and staff had been appropriately inducted and trained before they started to carry out their role. Staff said they felt supported, trained and could approach the registered manager for advice and support. The registered manager immediately addressed our concerns about staff recruitment records and staff’s learning disability training.

The provider acknowledge that their governance systems would need to be developed if the service expanded in the future to ensure there was effective monitoring in place. The registered manager was responsive to our feedback during the assessment and shared with us the actions they planned to take to improve oversight of the service.