Penna Homecare Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People told us they were supported by staff who were kind and compassionate. They told us they felt safe when staff visited and were confident that any concerns would be dealt with promptly. People told us staff were not rushed, that they were mostly on time and stayed for the expected amount of time. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests;.

Staff told us they had received appropriate training which supported them to carry out their role. Staff received the support, training and encouragement they required to develop professionally. Staff told us the management were approachable and responsive to their requests. The registered manager, provider and staff were passionate about the care they delivered and were driven to improve the service and the wellbeing of people in the local community. They communicated and engaged with others such as family members to improve the lives for people.

The registered manager acted on incidents or concerns to ensure people received care which was safe and responsive to their needs. Staff were trained in safeguarding people and protecting them from harm. Any concerns or accidents were reported and acted on.

The registered manager and provider monitored the delivery of care through staff observations and feedback from people. Effective quality assurance systems had been established to monitor the quality of the service being delivered. The service worked with healthcare professionals to ensure people's needs were maintained and they received safe and effective care in their own homes.