Keyspring Care Ltd

Date of Assessment: 29 May to 26 June 2025. The service is a care at home service registered to provide support to older people and younger adults, including people who may live with dementia, mental health, sensory impairment, eating disorder or physical disability needs. At the time of inspection there were 22 people using the service and of those people 20 were receiving the regulated activity personal care. This was the first rated inspection of the service. A registered manager was in place, who was also the nominated individual (NI). The NI is registered with the Commission and is legally responsible to ensure that the service is compliant with legal and regulatory requirements. There were enough staff with the necessary skills, qualifications and experience. However, improvements were needed to roster management and communication to ensure people and staff were kept informed of any changes. People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff received training to maintain high-quality care. Staff knew the care and support needs of people they supported, but improvements were needed to care records to reflect the care provided by staff. People were supported to ensure their health care needs were met. Most systems were effective and in place to protect people and ensure their safety. They were supported to take risks to improve their quality of life. However, some improvements were needed to staff recruitment, risk management, the on-call system and medicine management to ensure people’s safety. Systems were in place to monitor the quality and safety of the service, however some improvements were identified.