Snowflake Healthcare Ltd
- Home care
- Dementia care
- Registered since 2023
- Central Southampton, Southampton, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
18 months
since the latest rating was published.
31 of 37
rated home care services in Southampton are rated Good, like this one.
Snowflake Healthcare Ltd: inspection record
Rated Good in April 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Action24 Healthcare Ltd Not yet rated, less than 0.1 miles away
- – Helping Hands West Quay Not yet rated, less than 0.1 miles away
- G Unity Care Solutions Limited - Southampton Good, 0.1 miles away
- G Carelife Good, 0.3 miles away
- RI Competent Healthcare Ltd Requires improvement, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 April 2025 (assessment visit 14 March 2025). Quoted under the Open Government Licence.
Date of inspection: 3 February to 21 February 2025. Snowflake is a domiciliary care agency and provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 6 people were receiving support with personal care. This inspection was triggered by information we held about the service and to provide a first rating of the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Staff knew people well and received appropriate training and support. Staff were kind and caring and had a good understanding of how to meet people’s needs. There was a system in place to allow people to express any concerns or complaints they may have.
The service learned from incidents and action was taken to ensure improvements were made where needed. There was a clear safeguarding and whistleblowing policy available with details of which agencies to contact in the event of any concern. Staff had been recruited safely and there were sufficient, well-trained staff to meet people's needs. People were supported to safely take the medicines they had been prescribed.
Staff worked with other services to ensure people’s needs were met effectively. Staff demonstrated a good understanding of people's individual needs. People were involved in decisions about their care. People and their relatives had been involved in developing their care plans and setting out how they wanted to receive care. People had been supported to express their wishes about future care needs.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good.
Good: This meant people’s needs were met through good organisation and delivered.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this [newly registered- amend as required] service. This key question has been rated good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Hazvineyi Kapuya
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Snowflake Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 14285884 (opens Companies House)
Getting help from Southampton City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Southampton City Council
- Ask for a care needs assessment
- Phone: 023 8083 3003
- Contact adult social care online
- Support for carers
- Paying for care: Southampton City Council
Checked on the council's website, November 2026.
Common questions
- Does Snowflake Healthcare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Snowflake Healthcare Ltd.
- When was Snowflake Healthcare Ltd last inspected?
- The Care Quality Commission's latest rating for Snowflake Healthcare Ltd was published on 7 April 2025.
- Who runs Snowflake Healthcare Ltd?
- Snowflake Healthcare Ltd is run by Snowflake Healthcare Ltd.
- What is Snowflake Healthcare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 April 2025.
Contact
- Phone
- 023 8038 1920
- Address
- Office 62E, Ocean Village Innovation Centre, Ocean Way, Southampton, SO14 3JZ Map (opens Google Maps)
Compare nearby
- – Action24 Healthcare Ltd Not yet rated, less than 0.1 miles away
- – Helping Hands West Quay Not yet rated, less than 0.1 miles away
- G Unity Care Solutions Limited - Southampton Good, 0.1 miles away
- G Carelife Good, 0.3 miles away
- RI Competent Healthcare Ltd Requires improvement, 0.3 miles away