Unity Care Solutions Limited - Southampton

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where people receive personal care we also consider any wider social care provided.

Staff were trained and supported to develop and maintain the skills they needed to meet the complex needs of the children and young people they supported. Staff and the registered manager worked closely with other healthcare professionals and services to ensure children and young people's needs were met.

Children and young people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring, kind and compassionate and worked well with the children and young people they supported. Parents told us that staff were kind and well-liked by their children. Staff understood how best to work with parents who were experts in their child's condition.

The service was responsive to the needs of children and young people, as well as their family and support network. Parents knew how to make a complaint should they wish to and felt the registered manager was approachable and responsive. The wishes of children, young people and their families around end of life care were explored sensitively and captured in detailed plans, where appropriate.

The service was well-led, staff told us they felt empowered and that the service was open and inclusive. Parents had confidence in the leadership of the service. The registered manager was focussed on continuous improvement and sought the views of staff and parents to guide the development of the service.