Freedom Care 24/7 Ltd
- Home care
- Dementia care
- Registered since 2022
- Epsom, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
21 months
since the latest rating was published.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Freedom Care 24/7 Ltd: inspection record
Rated Good in January 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Head Office - Court Lodge Limited Good, less than 0.1 miles away
- O GoodOaks Homecare - Epsom and Reigate Outstanding, 0.8 miles away
- – Simplified Staffing Carlton House Not yet rated, 0.9 miles away
- G Guarantee Care Services Ltd Good, 1 mile away
- G Skyline Home Care Services Good, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 7 January 2025 (assessment visit 19 November 2024). Quoted under the Open Government Licence.
Date of assessment: 26 November to 4 December 2024. This service registered with us on 29 December 2022 and this was their first assessment.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Freedom Care 24/7 Ltd is a domiciliary care agency providing personal care to people in their own homes. At the time of our assessment there were 7 people using the service. Freedom Care 24/7 Ltd operates under the wider franchise group of Sylvian Care.
We assessed all quality statements across the 5 key questions.
People received person-centred care that met their needs. The service had a good learning culture and people, and their relatives, were encouraged to speak up and share their views and experiences with staff. People were protected and kept safe. Staff understood and managed risks to people’s safety. People’s care records contained detailed information about their needs and how to keep them safe. People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, health and support needs. There were enough staff with the right skills, qualifications and experience to undertake their duties. People received care at times that were convenient to them. People were treated with kindness and compassion. Staff treated them as individuals and supported their preferences. There was a comprehensive governance system in place to review and improve the quality of care provision. Staff and leaders were committed to continuous improvement and took pride in their work.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first inspection for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Darmanand Dalaya
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Freedom Care 24/7 Ltd
- Ownership type
- Organisation
- Companies House number
- 11978274 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Freedom Care 24/7 Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Freedom Care 24/7 Ltd.
- When was Freedom Care 24/7 Ltd last inspected?
- The Care Quality Commission's latest rating for Freedom Care 24/7 Ltd was published on 7 January 2025.
- Who runs Freedom Care 24/7 Ltd?
- Freedom Care 24/7 Ltd is run by Freedom Care 24/7 Ltd.
- What is Freedom Care 24/7 Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 January 2025.
Contact
- Phone
- 020 3044 2477
- Address
- 67 The Crescent, Epsom, KT18 7LJ Map (opens Google Maps)
Compare nearby
- G Head Office - Court Lodge Limited Good, less than 0.1 miles away
- O GoodOaks Homecare - Epsom and Reigate Outstanding, 0.8 miles away
- – Simplified Staffing Carlton House Not yet rated, 0.9 miles away
- G Guarantee Care Services Ltd Good, 1 mile away
- G Skyline Home Care Services Good, 1 mile away