Winners Trophy
- Home care
- Dementia care
- Registered since 2023
- Moredon, Swindon, South West
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
15 months
since the latest rating was published.
The only one
rated Inadequate home care service in Swindon, out of 33 with a rating.
Winners Trophy: inspection record
Rated Inadequate in July 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Fessey House (Good, 0.9 miles away) and Dorcas Care Ltd (Good, 1.7 miles away).
Nearest home care services:
- G Fessey House Good, 0.9 miles away
- – SSG Care Services Ltd No overall rating, 1.3 miles away
- G Dorcas Care Ltd Good, 1.7 miles away
- G Caring Heart Carers Limited Good, 2 miles away
- – Dynamic Support No overall rating, 2 miles away
What inspectors found
From the Care Quality Commission's assessment published 31 July 2025 (assessment visit 21 March 2025). Quoted under the Open Government Licence.
Date of assessment 02 April 2025 to 21 May 2025.
We assessed the service because it had not previously been inspected, and we had received concerns about the leadership of the service in relation to staff working from overseas on a sponsorship license. We assessed 33 quality statements in the safe, effective, caring, responsive and well-led domains. Lessons were not always learnt to continually identify and embed good practice. Some people’s risk were not being managed safely and some people had not been safeguarded. Some care plans, risk assessments and relating documents contained conflicting information or in some cases did not have the information available. Care plans did not always have evidence-based guidance for staff to follow and did not always include person-centred information. The provider did not make sure that medicines and treatments were safe and processes to assess whether people had capacity to make specific decisions and to make best interest decisions on their behalf were not always in line with legislation and national guidelines. The provider did not always listen to and understand people’s needs, views and wishes and did not always promote people’s independence. Systems and processes to ensure people received safe care and treatment were not always effective. Staff provided mixed feedback about their well-being and the support they received from the provider. Overall, partners working with the service provided positive feedback about their experiences, however raised concerns about staff well-being due to long travel distances between home and work.
- Safe Inadequate
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led Inadequate
Read the rest of CQC's summary
However, the provider assessed and managed the risk of infection and supported people to manage their health and well-being to live healthier lives. Staff told us they had enough time to provide support to people and were able to demonstrate how they adapted their communication needs for different people. Overall, staff were positive about their experiences from an equality, diversity and inclusion perspective. Staff knew how to report incidents to the registered manager.
We identified 6 breaches of the legal regulation in relation to person-centred care, need for consent, safe care and treatment, safeguarding, staffing and good governance.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
We have also asked the provider for an action plan in response to some of the concerns found at this inspection.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a time frame within which providers must improve the quality of the care they provide.
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Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this registered service. This key question has been rated inadequate. This meant people were not safe and were at risk of avoidable harm. The service was in breach of legal regulation in relation to safe care and treatment, need for consent, safeguarding service users from abuse and improper treatment and staffing.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this registered service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this registered service. This key question has been rated requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this registered service. This key question has been rated requires improvement. This meant people’s needs were not always met. The service was in breach of legal regulation in relation to person-centred care.
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Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this registered service. This key question has been rated as inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Inadequate on 31 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 31 July 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 31 July 2025. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 31 July 2025. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered manager
- Naome Murefu
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Winners Trophy Limited
- Ownership type
- Organisation
- Companies House number
- 09430905 (opens Companies House)
Winners Trophy Limited runs 2 services in England, 1 of them in the South West. 0 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Winners Trophy Limited
- – Winners Trophy Not yet rated. Home care, Hampshire, South East
Getting help from Swindon Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Swindon Borough Council
- Ask for a care needs assessment
- Phone: 01793 445500, Monday, Wednesday, Thursday and Friday 9am to 5pm, Tuesday 9am to 4pm
- Support for carers
- Paying for care: Swindon Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Winners Trophy provide nursing care?
- The Care Quality Commission's register does not list nursing care for Winners Trophy.
- When was Winners Trophy last inspected?
- The Care Quality Commission's latest rating for Winners Trophy was published on 31 July 2025.
- Who runs Winners Trophy?
- Winners Trophy is run by Winners Trophy Limited. It runs 2 services in England, 1 of them in the South West.
- What is Winners Trophy's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 31 July 2025.
Contact
- Phone
- 07837 599993
- Address
- 113 Redhouse Way, Swindon, SN25 2AY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Fessey House (Good, 0.9 miles away) and Dorcas Care Ltd (Good, 1.7 miles away).
Nearest home care services:
- G Fessey House Good, 0.9 miles away
- – SSG Care Services Ltd No overall rating, 1.3 miles away
- G Dorcas Care Ltd Good, 1.7 miles away
- G Caring Heart Carers Limited Good, 2 miles away
- – Dynamic Support No overall rating, 2 miles away