Caring Heart Carers Limited

Caring Heart Carers Limited, referred to as Caring Heart Carers in this report, are a domiciliary care agency registered to provide personal care to people living in their own homes. The service operates in Swindon and surrounding areas. On the day of the inspection 27 people were supported by the service.

People's experience of using this service:

The service remained caring and people were very complimentary about the staff. People used terms as 'fabulous' to describe the compassionate and caring nature of the staff. People were involved in the care they had. Their dignity and confidentiality were respected.

Staff had a strong sense of the belonging to the company. Staff praised the management team who led them by example. People praised the registered manager for choosing their team carefully which ensured only staff that demonstrated right values were being appointed.

The service continued to provide safe support to people and people said they felt safe with staff. People were supported by safely recruited staff and praised continuity of care. People received their medicines as prescribed. Risks to people's well-being and their individual conditions were assessed and recorded.

People's needs were assessed prior to commencement of the service and people received support that met their needs. People's care plans were detailed and current. People knew how to raise concerns but never needed to. Staff were suitably trained to carry out their roles effectively.

People were supported to have choice and control of their lives and staff respected their rights to make own decisions. People had the help where needed to meet their nutritional needs and access health professionals.

The service remained well-led by the registered manager who was supported by a team of committed staff. People and their relatives were complimentary about how the service was run. People referred to Caring Heart Carers using terms as 'fantastic', 'the best' and 'wonderful'.

The provider had systems to monitor the quality of the service and people's satisfaction. Staff were valued and involved in the running of the service. The provider was aware of their regulatory requirements such as sending statutory notifications.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk