North East Care Management Limited

The person's experience of using this service: The person received extremely high-quality, personalised care from an exceptionally well-led service. The registered manager was very passionate about high-quality, person-centred care.

The person was always kept very safe. Robust measures were in place to minimise the risks they faced. Staff recognised risks and abuse and reported any concerns to the registered manager. Safeguarding policies and procedures were in place.

There were more than enough staff employed to manage the service successfully. The recruitment process was robust. Staff benefitted from specific training which was bespoke to suit the person's needs. Staff were extremely competent in their roles.

The person had achieved remarkable and unique positive outcomes through outstanding support from staff. The person had prompt access to ample external professionals whom the staff worked in excellent partnership with.

The person was supported to have maximum choice and control of their life and was supported in the least restrictive way possible. Staff had assisted the person to regain and maintain almost total independence.

Staff demonstrated exceptionally caring and considerate values. The person told us their staff team were brilliant, and they could not wish for a better team of support workers. The staff team were reliable, consistent and greatly committed to caring for the person.

Person-centred care was fully embraced by staff. The person received a tailor-made service which met all their needs and exceeded the expectations of a domiciliary care service.

The quality and safety of the service was strongly monitored through extensive checks and audits. The registered manager achieved consistently high standards through constant enhancement to the service provided.