Mount Joyce Care Ltd
- Home care
- Dementia care
- Registered since 2023
- Kettering, North Northamptonshire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
11 months
since the latest rating was published.
11 of 68
rated home care services in North Northamptonshire are rated Requires improvement, like this one.
Mount Joyce Care Ltd: inspection record
Rated Requires improvement in November 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Kinder Home Care Services (Good, 0.3 miles away) and Vista Care Supported Living and Domicillary Care (Good, 0.3 miles away).
Nearest home care services:
- – Status Care Services Ltd Not yet rated, 0.2 miles away
- G Kinder Home Care Services Good, 0.3 miles away
- – Ravens Care Kettering No overall rating, 0.3 miles away
- – Totus Care Ltd No overall rating, 0.3 miles away
- G Vista Care Supported Living and Domicillary Care Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 November 2025 (assessment visit 23 September 2025). Quoted under the Open Government Licence.
Date of assessment 25 September 2025 to 16 October 2025. Mount Joyce Care Ltd is a domiciliary care service providing support for people within their own homes. At the time of this assessment the service was supporting 11 people with regulated activities. CQC only inspects where people are in receipt of regulated activities such as personal care. We spoke with 7 people and their relatives, 4 care staff as well as the registered manager and nominated individual. We sought feedback from health and social care professionals.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
This is the first assessment of Mount Joyce Care Ltd.
We found 2 breaches of legal regulations in relation to safe care and treatment and good governance. Care plans lacked specific details and guidance for staff about people’s individual support required. Risk assessments were not always in place and where were, lacked detail and guidance for staff. Medicine management and administration required improvements. Where people received support with their medicines, staff did not always include enough or accurate information such as actions taken when refused or not required. People did not always receive their medicines as prescribed. The provider did not maintain logs of accidents, incidents and complaints. This lack of oversight prevented the identification of themes or trends, limiting the ability to take action to mitigate risks or learn from events.
Quality monitoring processes did not identify the concerns we found during this assessment.
Staff were mainly recruited safely and felt supported within their role. Staff built up a good rapport with people and delivered care with kindness and compassion.
We have asked the provider for an action plan in response to some of the concerns found at this assessment. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
-
Safe
No rating
Safe
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated Requires Improvement.
Requires improvement: This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment.
-
Effective
No rating
Effective
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated Requires Improvement.
Requires Improvement: This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent
-
Caring
Good
Caring
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated Good.
Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated Requires Improvement.
Requires improvement: This meant people’s needs were not always met.
-
Well-led
No rating
Well-led
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement.
Requires improvement: This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 17 November 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 17 November 2025. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 17 November 2025. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 17 November 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Neil Baber
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mount Joyce Care Ltd
- Ownership type
- Organisation
- Companies House number
- 13682169 (opens Companies House)
Getting help from North Northamptonshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Northamptonshire Council
- Ask for a care needs assessment
- Phone: 0300 126 3000, Monday to Friday, 9am to 5pm (closed on bank holidays)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Mount Joyce Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Mount Joyce Care Ltd.
- When was Mount Joyce Care Ltd last inspected?
- The Care Quality Commission's latest rating for Mount Joyce Care Ltd was published on 17 November 2025.
- Who runs Mount Joyce Care Ltd?
- Mount Joyce Care Ltd is run by Mount Joyce Care Ltd.
- What is Mount Joyce Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 17 November 2025.
Contact
- Phone
- 07983 447016
- Address
- Kettering, 21 Bellway Close, Kettering, NN16 9EH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Kinder Home Care Services (Good, 0.3 miles away) and Vista Care Supported Living and Domicillary Care (Good, 0.3 miles away).
Nearest home care services:
- – Status Care Services Ltd Not yet rated, 0.2 miles away
- G Kinder Home Care Services Good, 0.3 miles away
- – Ravens Care Kettering No overall rating, 0.3 miles away
- – Totus Care Ltd No overall rating, 0.3 miles away
- G Vista Care Supported Living and Domicillary Care Good, 0.3 miles away