Hales Group Limited - Swaffham
- Home care
- Dementia care
- Registered since 2023
- Norfolk, East of England
G
Good
Rated on
Rating from the Care Quality Commission.
This rating was carried over from the previous owner after a change of ownership.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
81 of 115
rated home care services in Norfolk are rated Good, like this one.
Hales Group Limited - Swaffham: inspection record
Rated Good in November 2018.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Caring Together Good, 0.1 miles away
- – Enable Healthcare Solutions Ltd Not yet rated, 0.5 miles away
- G Phoenix Homecare (Norfolk) Limited Good, 0.6 miles away
- G Fairway House Good, 10.7 miles away
- G Ambition Community Healthcare Good, 10.8 miles away
Questions to ask the service
- Safe was rated Requires improvement on 7 November 2018. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Zoe Dent
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hales Group LimitedBrand: Hales Group Ltd
- Ownership type
- Organisation
- Companies House number
- 03756814 (opens Companies House)
Hales Group Limited runs 23 services in England, 9 of them in the East of England. 9 are rated Good or Outstanding and 14 have no rating yet.
Other services run by Hales Group Limited
- G Hales Group Limited - Grimsby Good. Home care, North East Lincolnshire, Yorkshire and the Humber
- G Hales Group Limited - Hull Good. Home care, Hull, Yorkshire and the Humber
- G Hales Group Limited - Peterborough Good. Home care, Peterborough
- G Hales Group Limited - Rotherham Good. Home care, Rotherham, Yorkshire and the Humber
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Hales Group Limited - Swaffham provide nursing care?
- The Care Quality Commission's register does not list nursing care for Hales Group Limited - Swaffham.
- When was Hales Group Limited - Swaffham last inspected?
- The Care Quality Commission's latest rating for Hales Group Limited - Swaffham was published on 7 November 2018.
- Who runs Hales Group Limited - Swaffham?
- Hales Group Limited - Swaffham is run by Hales Group Limited. It runs 23 services in England, 9 of them in the East of England.
- What is Hales Group Limited - Swaffham's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 November 2018.
Contact
- Phone
- 01760 721398
- Address
- 29 Turbine Way, Swaffham, PE37 7XD Map (opens Google Maps)
Compare nearby
- G Caring Together Good, 0.1 miles away
- – Enable Healthcare Solutions Ltd Not yet rated, 0.5 miles away
- G Phoenix Homecare (Norfolk) Limited Good, 0.6 miles away
- G Fairway House Good, 10.7 miles away
- G Ambition Community Healthcare Good, 10.8 miles away