Annies Homecare Services Ltd
- Home care
- Dementia care
- Registered since 2014
- Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Requires improvement to Good.
14 months
since the latest rating was published.
258 of 298
rated home care services in Essex are rated Good, like this one.
Annies Homecare Services Ltd: inspection record
Rated Good in August 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Waterside Home Care Good, 0.5 miles away
- G 39 Wick Farm Road Good, 3.4 miles away
- O Dengie Care Providers Outstanding, 4.4 miles away
- – Nudawn Housing and Support Services Ltd Not yet rated, 5 miles away
- – Prestige Healthcare 247 Ltd Not yet rated, 5.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 5 August 2025 (assessment visit 18 September 2024). Quoted under the Open Government Licence.
Annies Homecare Limited is a domiciliary care agency delivering personal care and support to people in their homes. At the time of our inspection 48 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The provider was previously in breach of the legal regulations in relation to safe care and treatment, and good governance. We carried out an announced on-site inspection on 24 June 2025, offsite activity started on 18 June 2025 and ended on 02 July 2025.
We found the provider had made improvements and was no longer in breach of the regulations. The registered manager now had robust systems in place to monitor the service, which provided good oversight to monitor and improve outcomes for people and gave a clear oversight of risk.
During the inspection site visit we spoke with the registered manager and the senior management team, we received feedback from 2 people who used the service, 3 relatives, 1 external professional and 8 support workers.
The senior management team had developed systems to help ensure people received a good standard of safe care and support with risks being managed safely. The provider had introduced a digital care planning system; this meant the management team had a ‘real time’ oversight of the care activity.
The team worked with external professionals to help ensure people received the right care and any additional support.
The management team provided support and guidance for the staff team. Support workers received appropriate training and supervision.
People, relatives, and staff had opportunities to share their views. We were told the management team were responsive and helpful.
Staff were positive about the service they provided, the management team and liked working for Annies Homecare Limited.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement.At this assessment the rating has improved to good.At our last assessment, the provider was in breach of the legal regulation safe care and treatment. At this assessment, the provider had made enough improvements which meant they were no longer in breach of the regulation. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement: At this assessment the rating has improved to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has improved to good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last inspection we rated this key question inadequate. At this inspection the rating has improved to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
At our last assessment the provider was in breach of the legal regulation of good governance. At this assessment, the service had made enough improvements which meant they were no longer in breach of legal regulation in relation to governance of the service.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Ann Bates
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 6 December 2023. Latest assessment published 5 August 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Annies Homecare Services Ltd
- Ownership type
- Organisation
- Companies House number
- 08672343 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Annies Homecare Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Annies Homecare Services Ltd.
- When was Annies Homecare Services Ltd last inspected?
- The Care Quality Commission's latest rating for Annies Homecare Services Ltd was published on 5 August 2025.
- Who runs Annies Homecare Services Ltd?
- Annies Homecare Services Ltd is run by Annies Homecare Services Ltd.
- What is Annies Homecare Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 August 2025.
Contact
- Phone
- 01621 773672
- Address
- Lower Farm, Steeple Road, Mayland, CM3 6EG Map (opens Google Maps)
Compare nearby
- G Waterside Home Care Good, 0.5 miles away
- G 39 Wick Farm Road Good, 3.4 miles away
- O Dengie Care Providers Outstanding, 4.4 miles away
- – Nudawn Housing and Support Services Ltd Not yet rated, 5 miles away
- – Prestige Healthcare 247 Ltd Not yet rated, 5.2 miles away