Doves Healthcare Ltd
- Home care
- Dementia care
- Registered since 2014
- Stoughton, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Doves Healthcare Ltd: inspection record
Rated Good in February 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G DBAM Guildford Good, 1.8 miles away
- G Shammah Healthcare Good, 1.8 miles away
- G Alina Homecare Guildford Good, 2 miles away
- G Mnara Health Good, 2 miles away
- G Sans Soucie Home Care Ltd Good, 2 miles away
About the service
From the Care Quality Commission's inspection report published 18 February 2020. Quoted under the Open Government Licence.
Doves Healthcare Ltd is a domiciliary care agency providing personal care to seven people at the time of the inspection. The office is based in Guildford, and all the people they support live in the local area.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were positive about the care and support they received from Doves Healthcare. They told us they felt safe, and that staff had the skills and experience needed to give them the care they needed. They described staff as being caring and that their privacy and dignity were respected.
Read the rest of CQC's summary
People were supported to keep safe in their homes because risks to their health were assessed and guidelines were put in place to minimise them coming to harm. Staff understood their roles and responsibilities with regards to keeping people safe from abuse.
The registered manager made sure that appropriate checks were carried out on prospective staff to ensure they were safe and suitable to work with people who used Doves Healthcare Ltd.
People told us their care calls were rarely late, and they had never had a call missed. Staff spent the allotted time with people and made sure their needs were met before they left. For most care calls people had the same staff visit them, with this only changing due to sickness or to cover holidays.
People's needs were assessed before they used the service which ensured that these needs were known by staff and that people's equality and diversity was understood and respected. Where required, people were supported to eat and drink, with any special dietary needs being understood by staff. When the need arose for example, due to a change in health, people were supported to access healthcare services.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
People had care plans which gave staff guidance on the care and support that they wanted. People confirmed that staff gave them the care and support as detailed in these plans. People knew how to complain and were confident their complaints would be addressed.
People were positive about the management of the service. They told us they felt the agency was well run and that the registered manager listened to what they said. The service had quality assurance systems in
place, which were used to good effect and to continuously improve on the quality of the care provided.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Definite Moyo
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 18 February 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Doves Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 07803087 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Doves Healthcare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Doves Healthcare Ltd.
- When was Doves Healthcare Ltd last inspected?
- The Care Quality Commission's latest rating for Doves Healthcare Ltd was published on 18 February 2020.
- Who runs Doves Healthcare Ltd?
- Doves Healthcare Ltd is run by Doves Healthcare Ltd.
- What is Doves Healthcare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 February 2020.
Contact
- Phone
- 01483 901413
- Address
- 40 Baird Drive, Woodstreet Village, Guildford, GU3 3EF Map (opens Google Maps)
Compare nearby
- G DBAM Guildford Good, 1.8 miles away
- G Shammah Healthcare Good, 1.8 miles away
- G Alina Homecare Guildford Good, 2 miles away
- G Mnara Health Good, 2 miles away
- G Sans Soucie Home Care Ltd Good, 2 miles away