Reconnect Care Agency Nottingham
- Home care
- Dementia care
- Registered since 2023
- Sherwood, Nottingham, East Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 months
since the latest rating was published.
86%
of rated home care services in Nottingham are Good or Outstanding (85% across the East Midlands, 88% across England).
Reconnect Care Agency Nottingham: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Betna Agencies Ltd (Good, less than 0.1 miles away) and MoreLoved Care Ltd (Good, less than 0.1 miles away).
Nearest home care services:
- G Betna Agencies Ltd Good, less than 0.1 miles away
- G MoreLoved Care Ltd Good, less than 0.1 miles away
- – Trevikam Healthcare Office Not yet rated, 0.2 miles away
- G Springs Of Joy Care Solution (SOJ) C.I.C Good, 0.3 miles away
- G KCL Care Limited Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 4 March 2026 (assessment visit 22 January 2026). Quoted under the Open Government Licence.
Date of assessment: 28 January 2026 to 6 February 2026.
The service is a care at home service providing support to younger and older adults living with physical disabilities, dementia and/or mental health conditions. CQC only inspects where people receive personal care. This relates to help with tasks related to personal hygiene and eating. There were 5 people receiving a regulated activity at the time of our inspection.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People who used services felt safe and relatives felt their family members were safe and well supported by staff. Staff understood safeguarding processes and how to manage risk. Infection control processes were followed and medicines were administered safely.
Care was based on best practice, with regular assessments and monitoring. Staff worked well with healthcare partners, supported people to live healthier lives and people’s consent was respected.
Staff were caring and treated people as individuals. Independence was encouraged and staff wellbeing was supported.
Care was person-centred and support plans were detailed. People were involved in decisions where possible and complaints processes were in place. End of life care wishes were included in support plans.
A registered manager was in place and their leadership was commented on positively by people who used services, relatives and staff. The values of their service were set out in the service user guide and staff handbook and staff worked in line with those values. Effective governance systems were in place and staff felt able to speak up.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Hilda Oyaide
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Reconnect Care & Support Ltd.
- Ownership type
- Organisation
- Companies House number
- 13967802 (opens Companies House)
Getting help from Nottingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Nottingham City Council
- Ask for a care needs assessment
- Phone: 0115 876 3330, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Nottingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Reconnect Care Agency Nottingham provide nursing care?
- The Care Quality Commission's register does not list nursing care for Reconnect Care Agency Nottingham.
- When was Reconnect Care Agency Nottingham last inspected?
- The Care Quality Commission's latest rating for Reconnect Care Agency Nottingham was published on 4 March 2026.
- Who runs Reconnect Care Agency Nottingham?
- Reconnect Care Agency Nottingham is run by Reconnect Care & Support Ltd..
- What is Reconnect Care Agency Nottingham's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 0115 677 4541
- Address
- Office 5, Sovereign House, 184 Nottingham Road, Nottingham, NG7 7BA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Betna Agencies Ltd (Good, less than 0.1 miles away) and MoreLoved Care Ltd (Good, less than 0.1 miles away).
Nearest home care services:
- G Betna Agencies Ltd Good, less than 0.1 miles away
- G MoreLoved Care Ltd Good, less than 0.1 miles away
- – Trevikam Healthcare Office Not yet rated, 0.2 miles away
- G Springs Of Joy Care Solution (SOJ) C.I.C Good, 0.3 miles away
- G KCL Care Limited Good, 0.3 miles away