Betna Agencies Ltd
- Home care
- Dementia care
- Registered since 2017
- Sherwood, Nottingham, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Inadequate to Good.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
49 of 58
rated home care services in Nottingham are rated Good, like this one.
Betna Agencies Ltd: inspection record
Rated Good in April 2022, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G MoreLoved Care Ltd Good, less than 0.1 miles away
- – Reconnect Care Agency Nottingham No overall rating, less than 0.1 miles away
- – Trevikam Healthcare Office Not yet rated, 0.2 miles away
- G Springs Of Joy Care Solution (SOJ) C.I.C Good, 0.3 miles away
- G KCL Care Limited Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 9 April 2022. Quoted under the Open Government Licence.
Betna Care Agency Ltd is a domiciliary care service. It provides care for people living in their own houses and flats. People are supported in their own homes so that they can live as independently as possible. CQC regulates the personal care and support. There were 31 people who received personal care at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Some improvements had been made since our last inspection to the provider's governance and oversight and some were still required. Records for medicines administration and governance and oversight arrangements were not always fully complete. The provider's policy framework was up to date and comprehensive, however not always fully embedded and followed. Audits had been introduced and had resulted in some improvements, however some audits still needed to be more robust to identify all shortfalls and continue to drive forward improvements.
Read the rest of CQC's summary
Care plans and risk assessments were in place to help reduce risks and promote safe care for people. Systems kept people safe from the risk of abuse and avoidable harm. Risks from infection transmission, including COVID-19, were risk assessed and actions in place to reduce risks. Recruitment processes were followed to check staff were suitable to work with vulnerable people. There were enough staff to meet people's needs.
Assessment processes helped to inform people's care plans. These included advice and guidance from other health and social care professionals to help provide people with effective care. Staff were provided with training relevant to people's health and care needs. People were supported with relevant nutritional support where this was part of their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care from friendly and caring staff. Staff understood how to promote people's independence and respect their privacy and dignity. People's equality and diversity needs were respected. People were listened to and involved in their care decisions.
People received personalised care and their choices were respected so they retained control over their lives. Staff knew the people they cared for and provided responsive care. People were supported with any communication needs they may have. Care was provided in a way that helped to reduce social isolation and promoted people's relationships with others. People were able to provide feedback or raise complaints and
have them investigated and resolved.
At this inspection, we found improvements had been made and the provider was no longer in breach of regulation 12 (Safe care and treatment), regulation 19 (Fit and proper persons employed) and regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
At the last inspection we imposed conditions on the provider's registration. At this inspection we found enough improvement had been made to remove these. We will continue to monitor the service.
Questions to ask the service
- Well-led was rated Requires improvement on 9 April 2022. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- James Nash
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 9 April 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Betna Agencies Ltd
- Ownership type
- Organisation
- Companies House number
- 08825174 (opens Companies House)
Getting help from Nottingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Nottingham City Council
- Ask for a care needs assessment
- Phone: 0115 876 3330, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Nottingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Betna Agencies Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Betna Agencies Ltd.
- When was Betna Agencies Ltd last inspected?
- The Care Quality Commission's latest rating for Betna Agencies Ltd was published on 9 April 2022.
- Who runs Betna Agencies Ltd?
- Betna Agencies Ltd is run by Betna Agencies Ltd.
- What is Betna Agencies Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 April 2022.
Contact
- Phone
- 0115 837 9713
- Address
- Office 12, Sovereign House, 184 Nottingham Road, Nottingham, NG7 7BA Map (opens Google Maps)
Compare nearby
- G MoreLoved Care Ltd Good, less than 0.1 miles away
- – Reconnect Care Agency Nottingham No overall rating, less than 0.1 miles away
- – Trevikam Healthcare Office Not yet rated, 0.2 miles away
- G Springs Of Joy Care Solution (SOJ) C.I.C Good, 0.3 miles away
- G KCL Care Limited Good, 0.3 miles away