Carers at Home Limited

People received safe and good quality care. Risks to people were appropriately recorded and managed by staff who were aware of their responsibility to safeguard people from abuse. There were sufficient numbers of staff and people told us they had never missed a call. People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible; the policies and systems in the service support this practice. Staff attended thorough training sessions which put them in the position of the people they supported so they understood how it felt to receive care. Staff were safely recruited and received regular supervision and appraisals.

Care plans were personalised to reflect the individualised care that people received, including information around their health conditions. Medicines were administered and recorded safely, with any errors being addressed immediately. Complaints were dealt with in a timely manner and good outcomes reached to prevent any reoccurrence. The service was not delivering end of life care to anyone at the time of the inspection, but this topic had been discussed and recorded in people's care files, with staff offering emotional support to families during this time. The service had strong partnership working links with other agencies to ensure people received care in adverse weather conditions. Checks on the quality of the service were thorough which meant any shortfalls found were resolved immediately. This has been reinforced through the use of a new electronic care planning system which alerted staff to any concerns.

People, relatives and staff were complimentary on the running of the service and felt that the management team were approachable. Staff felt their ideas were listened to and implemented where possible, and people and their relatives were given the opportunity to give feedback each year through a questionnaire. Staff were also able to give feedback and were kept up to date with the latest care guidance and important information through weekly newsletters. For more details, please see the full report which is on the CQC

website at www.cqc.org.uk.