CHD Care at Home South West Surrey
- Home care
- Dementia care
- Registered since 2012
- Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
177 of 209
rated home care services in Surrey are rated Good, like this one.
CHD Care at Home South West Surrey: inspection record
Rated Good in June 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Carers at Home Limited Good, 0.7 miles away
- G Helping Hands Godalming Good, 0.8 miles away
- G Wildflower Home Care Ltd Good, 0.9 miles away
- – Guardian Angel Carers Godalming and Guildford Not yet rated, 0.9 miles away
- O Radfield Home Care Guildford & Woking Outstanding, 0.9 miles away
About the service
From the Care Quality Commission's inspection report published 23 June 2021. Quoted under the Open Government Licence.
CHD Care at Home South West Surrey is a domiciliary care agency providing care and support to people in their own homes. The agency was supporting 77 people at the time of our inspection, seven of whom were receiving live-in care. Most people using the agency were older people, some of whom were living with dementia. Three people using the agency were younger adults with a learning disability.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People received a safe and reliable service from consistent staff. People told us staff understood their needs and preferences about their care.
Read the rest of CQC's summary
Risk assessments were carried out to identify and mitigate any potential hazards involved in people's care. Staff maintained appropriate standards of infection prevention and control (IPC). People's medicines were managed safely. Staff were recruited safely and understood their roles in protecting people from abuse.
The service was well planned and managed. The registered manager and office team communicated effectively with people, their relatives, staff and professionals. The agency had established effective working relationships with other professionals involved in people's care. Staff told us they received good support to do their jobs and felt valued for the work they did.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nicole Fitzsimons
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 23 June 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Longdene Homecare LimitedBrand: CHD Living
- Ownership type
- Organisation
- Companies House number
- 07166757 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does CHD Care at Home South West Surrey provide nursing care?
- The Care Quality Commission's register does not list nursing care for CHD Care at Home South West Surrey.
- When was CHD Care at Home South West Surrey last inspected?
- The Care Quality Commission's latest rating for CHD Care at Home South West Surrey was published on 23 June 2021.
- Who runs CHD Care at Home South West Surrey?
- CHD Care at Home South West Surrey is run by Longdene Homecare Limited.
- What is CHD Care at Home South West Surrey's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 June 2021.
Contact
- Phone
- 01483 413131
- Address
- Capital House, 106 Meadrow, Godalming, GU7 3HY Map (opens Google Maps)
Compare nearby
- G Carers at Home Limited Good, 0.7 miles away
- G Helping Hands Godalming Good, 0.8 miles away
- G Wildflower Home Care Ltd Good, 0.9 miles away
- – Guardian Angel Carers Godalming and Guildford Not yet rated, 0.9 miles away
- O Radfield Home Care Guildford & Woking Outstanding, 0.9 miles away