Ask Butler (UK) Limited

About the service: Ask Butler is a domiciliary care service that was providing personal care to 15 people in their own homes at the time of the inspection. For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

People's experience of using this service: ● People received kind and compassionate care. ● Care staff received good support from the management to carry out their role effectively. ● Staff had access to a wide range of training relevant to the needs of the people using the service. ● Senior managers were present and had a good knowledge of all the people using the service. ● Staff felt supported by their managers and could get advice and guidance when they needed it. ● There were systems in place to check the quality and effectiveness of the care being provided. ● The service had developed emergency contingency plans for when things go wrong. ● People were satisfied that the service was doing everything they could to meet the needs of their family member. ● Relatives of people receiving care felt staff and management were caring. ● The service actively supported people. ● The service communicated well with other lead agencies and partners. ● There was good communication between the service and other healthcare professionals so. ● People's healthcare needs would be met. ● Care plans were not very clear about people's capacity to consent. ● Care plans also did not have details about personal preferences of how people wanted their care. ● We went back to the service to ensure that the registered manager had implemented the necessary changes and we are satisfied that the care plans have improved to a satisfactory standard.