Ur Care Solution Ltd

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated inadequate. This meant people were not safe and were at risk of avoidable harm.

The provider was in breach of legal regulation 12 (safe care and treatment) in relation to the failure to fully assess and mitigate risks to people, including ensuring staff had the competence to care for people safely, the care environment was safe, care equipment was assessed and medicines were managed safely. The provider was also in breach of legal regulation 19 (fit and proper persons employed) in relation to the failure to ensure staff had the qualifications, skills and experience required in line with best practice guidance.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated inadequate. This meant there were widespread and significant shortfalls in people’s care, support and outcomes.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated inadequate. This meant people were not treated with compassion and there were breaches of dignity; staff caring attitudes had significant shortfalls.

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this newly registered service. This key question has been rated inadequate. This meant services were not planned or delivered in ways that met people’s needs.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

This is the first assessment for this newly registered service. This key question has been rated inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.

The provider was in breach of legal regulation 17 (good governance) in relation to the lack of effective systems and processes to assess, monitor and improve the quality of the service. The provider’s failure to assess monitor and mitigate risks relating to the health, safety and welfare of service users and staff. The provider’s failure to maintain accurate, complete and contemporaneous records in relation to staff and service users.