Avalon Skipton Services

Avalon Skipton Services provides supported living, or community based support in people's own homes. The service supports people who live in the Skipton area and surrounding villages. The service supports people from a few hours a week, to 24 hour support and management of the support is delivered through an office in Skipton.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by sufficient numbers of staff who had undergone recruitment checks to ensure they were safe to work. Staff understood how to report any concerns about abuse and manage risks to keep people safe. People were supported with their medication by staff who had received training in how to do this.

Staff had access to training and supervision to support them in their role. Staff understood the importance of seeking consent in line with the Mental Capacity Act 2005 and knew how to support people to make their own decisions. Staff ensured people's health needs were monitored by healthcare professionals where appropriate.

People and relatives described staff as caring and kind. They also told us staff treated people with dignity and respect. People were encouraged to be involved in the planning and review of their care. People were supported by staff who knew them well. People and relatives knew how to raise any concerns they had about the service.

People, relatives and staff spoke positively about the registered manager and they told us the service was managed well and in people's best interests. People and relatives made positive comments about the service people received.

The five questions we ask about services and what we found