Dales Community Care Limited

Dales Community Care Limited is a domiciliary care agency and provides personal care to people in their own homes. The office is based in the village of Grassington in the Yorkshire Dales and supports people in the local and surrounding areas. At the time of this inspection the service was providing care and support to 68 people.

At the last inspection, the service was rated Good. At this inspection, we found the service remained Good. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

We have made a recommendation regarding the identification and management of risk.

Medicines were managed safely and staff competencies were checked to ensure practice remained safe. The service continued to recruit people appropriately and employed enough, competent staff to care for people. Staff were provided with the right equipment and training to limit the risk of the spread of infection. People who used the service were kept safe from abuse and improper treatment.

People were empowered to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice.

Staff training was up to date and included a range of specialist courses including, end of life care, pressure sore awareness and dementia care. Staff were appropriately supervised and their performance appraised annually. People gave positive feedback about the support they received to maintain a balanced diet and staff communicated effectively with other health care professionals about people's changing needs.

People received kind and compassionate support and were treated with dignity and respect. People were encouraged to maintain their independence and staff cared for people in a way that protected their dignity and privacy.

Care plans contained person-centred information and provided staff with clear guidance to care for people in a way they preferred.

The registered manager actively sought the views of people who used the service and any concerns raised were addressed in a timely way and to people's satisfaction.

The registered manager continued to play an active role in the running of the service and undertook quality checks and monitoring to ensure the delivery of high-quality care. The registered manager reviewed incident and accidents and discussed lessons learnt at staff meetings.

Further information is in the detailed findings below.

The five questions we ask about services and what we found