Just Ask Care and Support Community Interest Company
- Home care
- Dementia care
- Registered since 2015
- Skipton, North Yorkshire, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2017, most recently Good in August 2023.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
110 of 126
rated home care services in North Yorkshire are rated Good, like this one.
Just Ask Care and Support Community Interest Company: inspection record
Rated Good in August 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Dales Community Care Limited Good, less than 0.1 miles away
- G On The Spot Homecare Service Good, less than 0.1 miles away
- G Avalon Skipton Services Good, 0.1 miles away
- G Craven Intermediate Care service Good, 0.2 miles away
- G S & S Home Care Limited Good, 4.5 miles away
About the service
From the Care Quality Commission's inspection report published 5 August 2023. Quoted under the Open Government Licence.
Just Ask Domestic Services Community Interest Company is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 33 people using the service. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the rest of CQC's summary
Systems were in place to help safeguard people from abuse. Procedures were in place to guide staff should they have any concerns. Risks to people and staff were identified and well managed. There were safe systems of recruitment in place and sufficient staff deployed to meet people's needs. Staffing and visits were well organised. There were systems in place for the safe administration of medicines. Risks associated with COVID-19, and other infectious diseases, were identified and well managed.
People's needs were assessed prior to them starting using the service. Assessments were thorough and reflected what was important to and for the person. Staff received the training and support they needed to undertake their roles. Staff and managers worked well with other professionals.
Staff and managers knew people really well. They spoke about people in respectful and caring ways. People spoke very highly of the staff and the care and support they received. One person said, "I did not expect them to all be so lovely. They are very caring." People, and where required their relatives, where involved in all decisions about their care and support.
Care and support were designed around each person's needs, wishes and preferences. Companionship visits were used to offer people activities and help with emotional well-being. These were arranged when staff had time due to other people cancelling visits. People told us they knew how to complain but said they didn't have any complaints. One person described the service and staff as; "Professional, friendly, courteous, dependable, reliable and flexible each and every one."
There was a range of oversight, quality monitoring and auditing. Managers had a clear vision and commitment to good quality care and support that valued people who used the service. Staff spoken with and records reviewed showed staff shared that commitment. People told us the service was well managed and that they would recommend the service. A family member said, "I would totally recommend them. From start to finish, top to bottom, it's what care should be. Person-centred focus, the ambiance and atmosphere are impeccable. Wonderful value for money. Totally trustworthy, I do not need to be there. I have total
confidence in them."
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Stephen Hulbert
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 5 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 8652633 (opens Companies House)
Getting help from North Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Yorkshire Council
- Ask for a care needs assessment
- Phone: 0300 131 2131, Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm
- Support for carers
- Paying for care: North Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does Just Ask Care and Support Community Interest Company provide nursing care?
- The Care Quality Commission's register does not list nursing care for Just Ask Care and Support Community Interest Company.
- When was Just Ask Care and Support Community Interest Company last inspected?
- The Care Quality Commission's latest rating for Just Ask Care and Support Community Interest Company was published on 5 August 2023.
- Who runs Just Ask Care and Support Community Interest Company?
- Just Ask Care and Support Community Interest Company is run by Just Ask Care and Support Community Interest Company.
- What is Just Ask Care and Support Community Interest Company's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 August 2023.
Contact
- Phone
- 01756 792834
- Address
- Suite F3, Second Floor, Birkbeck, Water Street, Skipton, BD23 1PB Map (opens Google Maps)
Compare nearby
- G Dales Community Care Limited Good, less than 0.1 miles away
- G On The Spot Homecare Service Good, less than 0.1 miles away
- G Avalon Skipton Services Good, 0.1 miles away
- G Craven Intermediate Care service Good, 0.2 miles away
- G S & S Home Care Limited Good, 4.5 miles away