Ave Maria Care Sutton Coldfield
- Home care
- Dementia care
- Registered since 2015
- Staffordshire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
18 of 94
rated home care services in Staffordshire are rated Requires improvement, like this one.
Ave Maria Care Sutton Coldfield: inspection record
Rated Requires improvement in June 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Inglewood Residential Rest Home (Good, 0.7 miles away) and Zanta Healthcare (Good, 2 miles away).
Nearest home care services:
- G Inglewood Residential Rest Home Good, 0.7 miles away
- – Walfinch Sutton Coldfield Not yet rated, 2 miles away
- G Zanta Healthcare Good, 2 miles away
- G Embec Care Limited Good, 2.1 miles away
- G Ray of Sunshine Care Ltd Good, 2.3 miles away
About the service
From the Care Quality Commission's inspection report published 29 June 2023. Quoted under the Open Government Licence.
Ave Maria Care Services is a domiciliary care service providing personal care to people living in their own houses and flats. At the time of our inspection, there were 54 people receiving support in their own homes.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
The provider had failed to adequately manage calls to ensure they were made at the agreed time. The provider had systems in place to monitor calls times which had identified these issues. However, at the time of the inspection actions taken had not been effective in addressing the issues of calls being made either earlier or later than the times arranged and agreed with people.
Read the rest of CQC's summary
The provider was open and receptive to the Inspection and the findings shared with them. The management team acknowledged improvements were required and were taking additional actions with staff to address these areas.
The provider had systems in place to assess the risks to the health and safety of people and provide staff with detailed guidance to mitigate these risks and people told us they felt safe with the support of staff.
Staff adhered to infection control procedures and protected people from the risk of infection. Staff were knowledgeable in safeguarding adults' procedures. People we spoke with said they felt safe with the care and support of staff.
People were supported to have maximum choice and control of their lives and to ensure staff supported them in the least restrictive way possible and in their best interests.
Staff were caring and respectful and people were involved in their care and their wishes about how they wanted to be supported.
People we spoke with said staff provided good care and staff working for the provider told us they felt supported in their role.
Questions to ask the service
- Responsive was rated Requires improvement on 29 June 2023. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 29 June 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Jemma Kelleher
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 29 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ave Maria Care Ltd
- Ownership type
- Organisation
- Companies House number
- 09188809 (opens Companies House)
Ave Maria Care Ltd runs 3 services, all in the West Midlands. 1 is rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Ave Maria Care Ltd
- G Ave Maria Care Services (Burntwood) Good. Home care, Staffordshire
- RI Ave Maria Care (Wolverhampton) Requires improvement. Home care, Wolverhampton
Getting help from Staffordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Staffordshire County Council
- Ask for a care needs assessment
- Phone: 0300 111 8010, Monday to Friday, 9am to 5pm (except bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: Staffordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Ave Maria Care Sutton Coldfield provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ave Maria Care Sutton Coldfield.
- When was Ave Maria Care Sutton Coldfield last inspected?
- The Care Quality Commission's latest rating for Ave Maria Care Sutton Coldfield was published on 29 June 2023.
- Who runs Ave Maria Care Sutton Coldfield?
- Ave Maria Care Sutton Coldfield is run by Ave Maria Care Ltd. It runs 3 services, all in the West Midlands.
- What is Ave Maria Care Sutton Coldfield's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 June 2023.
Contact
- Phone
- 0121 353 7296
- Address
- 59 Thornhill Road, Sutton Coldfield, B74 3EN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Inglewood Residential Rest Home (Good, 0.7 miles away) and Zanta Healthcare (Good, 2 miles away).
Nearest home care services:
- G Inglewood Residential Rest Home Good, 0.7 miles away
- – Walfinch Sutton Coldfield Not yet rated, 2 miles away
- G Zanta Healthcare Good, 2 miles away
- G Embec Care Limited Good, 2.1 miles away
- G Ray of Sunshine Care Ltd Good, 2.3 miles away