Arriva Care Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. A variety of risk assessments were in place so staff were aware of how best to support people and minimise risk. We found the service was working within the principles of The Mental Capacity Act 2005 (MCA).

Right Care: People were protected from abuse and poor care and any concerns were addressed. The service had enough appropriately skilled staff to meet their needs and keep them safe. People received kind and compassionate care from staff who protected and respected their privacy and dignity and understood and responded to their individual needs.

Right Culture: Staff spoke positively about the culture of the service and told us they placed people's wishes, needs and rights at the heart of everything they did. People received consistent care from staff who knew them well. The management team and senior staff modelled good practice and led by example. One staff member said, "I work weekends and management are always available at weekends."