Day and Nite Services (Kingston)
Home care, Kingston upon Thames
This service is registered but is not currently providing care.
Requires improvement
Rated on
Rating from the Care Quality Commission.
Day and Nite Services (Kingston): inspection record
Rated Requires improvement in December 2022, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 9 times since 2015. First rated Good in 2015, most recently Requires improvement in December 2022.
Its last inspection improved it from Inadequate to Requires improvement. The latest rating was published about 4 years ago.
About the service
From the Care Quality Commission's inspection report published 9 December 2022. Quoted under the Open Government Licence.
Day and Nite Services (Kingston) is a domiciliary care agency providing personal care to older people in their own homes.
At the time of the inspection, there were 58 people using the service who were receiving help with personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
The provider operated safe recruitment procedures and had implemented an electronic call monitoring system to monitor care worker visit times. People and their relatives told us they felt safe in the presence of care workers and said that generally their care visits were on time and they were kept informed if care workers were running late. The provider took steps to assess and manage risks to people which helped to keep them safe from harm. People received appropriate support with regards to their medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the full summary
Feedback from people was that the service was well-led and both the quality of service and communication with the office staff had improved since the last inspection. The management team had taken feedback from the previous inspection on board to improve the frequency of staff supervision, implement digital care planning and more robust monitoring and gathering feedback form people.
However, the governance and quality assurance process were still not fully embedded and there was a lack of analysis in relation to care worker visit times. We identified some issues with the care planning and medicines records, which although the provider acted upon when we raised these with them, were not picked up by the provider's own audits.
Contact and registration details
| Address | Unit 31, Kingspark Business Centre, 152-178 Kingston Road, New Malden, KT3 3ST |
|---|---|
| Neighbourhood | New Malden, Kingston upon Thames |
| Phone | 020 8949 7179 |
| Website | www.dayandniteservices.co.uk |
| Registered manager | Monicah Ncube |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 9 inspection reports, latest 9 December 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Day and Nite Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07660070 (opens Companies House) |
Nearest alternatives
- G Aid With Care Limited Home care, less than 0.1 miles awayGood
- G Concord Care Services Home care, less than 0.1 miles awayGood
- G Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston) Home care, less than 0.1 miles awayGood
- G Leys Consultants Home care, less than 0.1 miles awayGood
- G HF Trust London Kingston Home care, 0.1 miles awayGood
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Day and Nite Services (Kingston) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Day and Nite Services (Kingston).
- When was Day and Nite Services (Kingston) last inspected?
- The Care Quality Commission's latest rating for Day and Nite Services (Kingston) was published on 9 December 2022.
- Who runs Day and Nite Services (Kingston)?
- Day and Nite Services (Kingston) is run by Day and Nite Services Ltd.
- What is Day and Nite Services (Kingston)'s CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 December 2022.