Care of Excellence Limited

People received care from a personal team of staff who were well trained and supported. Staff worked together and with other agencies to ensure people received the care and support they needed.

Staff were genuinely interested in and knew people very well. People's care plans were detailed and provided staff with comprehensive guidance on how to meet people's needs. Staff were skilled at supporting people while reducing causes that may affect people's anxiety. Where it was part of the planned care, staff supported people to access the community, such as the shops, a stroll to the local village and cafes.

Staff were caring and considerate, which reflected the provider's values of person-centred care. Staff treated people with the greatest respect and had embedded privacy and dignity into their working practice. There was a strong recognition that people were individuals. Staff spoke passionately about providing people with person-centred care and showed real compassion for people.

The registered manager was committed to involving people, relatives, staff and other stakeholders in the development of the service. Audits and quality monitoring checks helped drive improvements in the service. We received positive feedback about the way the service was managed. Everyone said the registered manager and staff were amenable and easily reached.

The registered manager looked for ways to improve and develop the service. Staff were proud to work for the service and worked in full collaboration with external professionals.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk