Sapphire Community Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were supported by exceptionally kind and caring staff who respected their wishes and treated them with respect. Staff went above and beyond their role to ensure people felt cared for and valued. People were supported to live their lives as they chose and were regularly consulted about the care they received. People were supported to be as independent as they could be.

Staff had built extremely trusting relationships with people and their relatives and ensured that people were supported in accordance with their needs and preferences. People's communication needs were assessed and responded to. People did not raise any concerns about the care they received but felt confident action would be taken to address any concerns they may have. There were systems in place to ensure people's needs and preferences would be understood and met during their final days.

People were supported by a registered manager and staff team who were highly motivated and committed to provide the best possible care and support. Staff morale was good and staff told us they felt well supported. Staff received the supervision and support needed to carry out their role effectively. The views of people were sought and valued. Systems to monitor and improve the quality of the service were effective in driving improvements. The provider worked in partnership with other professionals to ensure good outcomes for people. The provider was aware of their legal responsibilities and of their responsibility to be open an honest when things go wrong.